Director of People (HR) Operations

Id.Me - McLean, VA

Full-time - Senior

McLean, VA

251-500 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Director of People Operations at ID.me is responsible for leading and managing the HR operations function, focusing on technology, process optimization, and employment data management. This role aims to streamline processes, enhance operational efficiency, and provide the necessary infrastructure for scaling as the company grows. The Director will collaborate with various cross-functional teams to ensure alignment with strategic goals and legal compliance, overseeing HR technology, analytics, employee lifecycle management, and policy development to improve the employee experience and organizational performance.

Responsibilities

• Oversee ID.me's HR technology stack, including platforms such as UKG, CultureAmp, Absorb, Pave, Carta, Sterling, and Greenhouse.
• Manage operational ownership of the employee and contractor life cycle, including onboarding, promotions, transfers, and offboarding.
• Partner with Legal, Finance, Accounting, IT, and other key stakeholders to ensure People processes are comprehensive, business-focused, and legally compliant.
• Build and execute a roadmap for HR analytics, producing regular reports and presentations on HR trends for senior management and People Teams.
• Mentor and lead the People Operations team, promoting a culture of collaboration, transparency, and innovation.
• Continuously improve HR processes based on qualitative and quantitative insights, driving projects focused on operational efficiency, self-service capabilities, and AI-driven solutions.
• Develop and maintain HR policies and systems in line with labor laws and regulations, conducting audits and assessments to mitigate risks and ensure compliance.

Requirements

• 10+ years of People Operations leadership experience, preferably in a tech-driven, fast-paced environment.
• Proven leadership and people management skills, with experience mentoring and building high-performing teams.
• Ability to work hands-on and take ownership of complex projects.
• Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation.
• Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization.
• Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service.
• Experience in driving audit readiness for the People Operations function.