Director of Product and Design
SEIU Healthcare NW Training Partnership / Health Benefits Trust - Seattle, WA
posted 4 days ago
About the position
Carina is a not-for-profit technology organization founded in 2016 that operates an online home care 'matching' system. The system matches consumers who need home care services with home care workers who are seeking work. Carina works in partnership with labor unions, state and local governments, training organizations and other community organizations. Carina's platform has successfully helped thousands of home care providers increase their incomes and thousands of home care seekers access care, resulting in over 10,000,000 hours of in-home care delivered. Carina is entering a new growth phase, entering new markets in the home care space. We're growing and evolving Carina with a small team of experts in product design, cloud engineering, product management, partnering with marketing and customer success experts, and project managers that manage go-to-market. We are looking for a seasoned professional, mid-career or later, eager to drive product innovation at a transformative non-profit at the forefront of the rapidly expanding care economy-one of the most essential and undervalued sectors today. Join an inclusive, diverse, and dedicated team in a warm, caring environment with less than 10% turnover annually. We offer a competitive salary, excellent benefits, and a strong commitment to work-life balance.
Responsibilities
- Drive collaboration efforts and the product roadmap across offerings, prioritizing and balancing short and long-term goals, contracts and investments.
- Ensure unwavering focus on creating impactful and valuable solutions.
- Define and articulate an overarching product vision and strategy to guide and inspire the teams.
- Align the product strategy, goals, and roadmap seamlessly with the broader company strategy.
- Discover customer needs and inspire innovative solutions or products informed by user research, the business needs and a deep understanding of the current and evolving care industry and emerging technologies.
- Define and analyze metrics in collaboration with data science, engineering and research teams to inform the success of the products.
- Partner closely with other key leaders and executives across the team including engineering, marketing, project managers, customer success and others, to ensure a cohesive strategy and alignment towards priorities leading to product design and execution.
- Effectively convey the strategic vision, implementation plans and growth strategies to a diverse array of internal and external stakeholders, consistently aligning with the company's overarching vision and strategic objectives.
- Collaborate with Carina executives and leadership on business development strategy and efforts, and partner on product initiatives with external key funders and partners.
- Build, mentor, and inspire the product management and design teams to ensure we have roles, and skill sets to support the organization's goals with a commitment to inclusivity, diversity, and employee engagement.
- Inspire and elevate the level of craft within the design team, promoting passion for design excellence and commitment to deliver high-quality work that meets user needs and expectations.
- Promote consistency, scalability and standards across all user touchpoints, leading the team to establish design systems, guidelines and quality metrics.
- From time to time, perform other duties commensurate with the level of this position.
Requirements
- 10+ years of relevant work experience in Product Design and/or Product Management.
- Experience building and leading strategic design and product practice.
- Strong ability to conduct user research and leverage insights to drive product improvements.
- Proven experience leading and supporting team development, engagement, and performance to align with organizational goals through active, hands-on people management.
- Capacity to navigate intricate technical and organizational landscapes, guiding teams to craft seamless user experiences within intricate integrated systems.
- Experience in delivering digital products tailored to a less tech-savvy audience, highlighting your adaptability and user-centered approach.
- Track record of successfully employing Agile methodologies and fostering collaboration across cross-functional teams, reinforcing your commitment to streamlined processes.
- Deep understanding of product management methodologies, best practices and tools.
- Strategic thinking and forward-looking problem-solving abilities, with a data-driven and customer-centric approach.
- Ability to describe product management and product design concepts to technical and non-technical audiences.
- A passion for excellence with the ability to inspire others to the highest standards.
- Diverse experience, working in rapidly evolving startups as well as complex, medium to large scale companies.
Benefits
- Fully Paid Medical, Dental and Vision.
- 18 days PTO, 15 Sick days, 11 holidays, 1 floating holiday and 2 personal days.
- 401k and pension options.
- Fitness, cell phone, internet and furniture stipends.
