Director of Product Management - Cloud Solutions

$207,300 - $362,700/Yr

ServiceNow - Santa Clara, CA

Full-time - Director

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

As the Director of Product Management for Cloud Solutions, you will lead the definition, development, and go-to-market strategies for our Cloud Solutions platform. This high-impact, visible role requires strong collaboration across Engineering, Sales, Marketing, UX, Customer Success, and Support to drive the success of ServiceNow's innovative cloud security and operations solutions.

Responsibilities

• Act as the voice of the customer, owning the user experience and driving product enhancements in collaboration with other PM leaders.
• Define product specifications, user stories, wireframes, and acceptance criteria, working closely with engineering teams.
• Collaborate with engineering teams to plan, prioritize, and execute product release cycles.
• Analyze the competitive landscape, identify opportunities for differentiation, and address market disruptions.

Requirements

• 8+ years of experience in product management with SaaS or cloud-based products.
• 5+ years of experience in security, cloud ops software.
• Solid understanding of popular security tools such as Wiz, Tenable, Checkmarx, Snyk, Palo Alto Prisma Cloud, and more.
• Strong knowledge of cloud operations and cost management products such as Flexera, Cloud Health.
• Proficient in cloud platforms such as AWS, Google Cloud, and Microsoft Azure.
• Understanding of pricing of Cloud Products.
• Excellent written and verbal communication skills.

Nice-to-haves

• Hands-on product owner with a customer-first mindset.
• A creative, curious, and passionate problem solver.
• Obsessed with customer success and dedicated to optimizing simplicity.
• Proven ability to succeed in fast-paced, complex customer environments.
• Skilled at multitasking and managing multiple priorities simultaneously.

Benefits

• Base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.