Director of Product Management, Growth and Policyholder Experience

About the position

At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology in smartphones, we’re able to measure driving behavior to give our customers the prices they deserve. As the Director of Product Management overseeing Growth and Policyholder Experience product areas, you will lead a team of product managers focused on customer acquisition, retention, and policyholder experience. In this role, you'll be responsible for shaping the strategy, execution, and scaling of these critical product areas while building and developing a high-performing team of product managers. The ideal candidate will be a systems thinker with demonstrated success in scaling product teams, implementing effective operational frameworks, and balancing tactical execution with strategic vision. You'll need strong coaching abilities and excellent communication skills to align diverse stakeholders around a broad set of product strategies. Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Responsibilities

• Lead and develop a team of product managers across Acquisition, Policyholder Experience, and Telematics Experience product areas
• Provide mentorship, coaching, and career development for team members
• Foster cross-functional collaboration with design, engineering, marketing, and business development
• Implement effective performance management processes that encourage growth and accountability
• Build and scale the product organization to support company expansion goals
• Establish a culture of customer centricity, innovation, and measurable results
• Drive the adoption of product management best practices and standards
• Establish systems for requirements documentation, backlog management, and roadmap planning
• Coach product managers on conducting effective sprint reviews, quarterly planning, and annual planning processes
• Ensure there is a roadmap source of truth that accurately reflects product strategy and execution plans across product areas
• Partner with program management and senior leaders to optimize and maintain our business operating system
• Plan and facilitate strategic team on/offsites and planning sessions
• Create frameworks for measuring and communicating product impact
• Collaborate with executive leadership to align product direction with company objectives
• Balance customer experience investments with growth and efficiency initiatives
• Identify opportunities to improve conversion, retention, and customer satisfaction
• Establish and track northstar metrics that demonstrate clear product impact on business outcomes
• Champion the customer voice throughout the organization

Requirements

• 7+ years of management experience within a product organization; previous experience at the director level is highly preferred
• Experience with scaling product for rapid growth
• Experience managing the full product lifecycle – from customer discovery, to planning, to development, to go-to-market
• Deep understanding of customer-centric product practices
• Highly analytical; excel at leveraging customer research and analytics to drive product decisions; hands on experience using SQL recommended
• Superior problem-solving skills with ability to think strategically and creatively
• Detail-oriented; ability to multitask and prioritize projects while ensuring organizational alignment
• Roll-up-the sleeves work ethic and 'do-what-it-takes' attitude to efficiently execute and drive for results in a fast-paced work environment
• Exceptional leadership skills; naturally collaborative, excelling at influencing without direct authority
• Experience leading teams through organizational change and growth

Benefits

• Salary Range: $194,000 - $241,880 (Bonus and LTI Eligible)