Director of Product Management, Trust & Safety

$253,500 - $298,000/Yr

Grindr - Los Angeles, CA

Full-time - Senior

Hybrid - Los Angeles, CA

About the position

The Director of Product Management for Trust & Safety at Grindr is a pivotal role focused on ensuring a safe and trusted platform for users. This position involves leading efforts to eliminate harmful conduct, spam, and fake accounts while implementing new technologies and policies to enhance user safety. The role requires collaboration with various teams to improve operations and drive automation, ultimately impacting the lives of millions within the LGBTQ+ community.

Responsibilities

• Lead product efforts to eliminate fake accounts, spam, illegal activity, and other harmful conduct on the platform.
• Partner with Customer Experience to improve operations and moderation through technology, including internal web-based tools and AI.
• Develop user-facing mobile work including safety strategies like verification and other user privacy settings.
• Drive automation improvements and uplevel workflows providing users a safer experience, preventing spam and bots on the platform.
• Develop new policy with Legal, Privacy, CX, and Marketing, and translate it into technical processes that work in concert with operational processes.
• Define & report on key performance indicators via regular audits and assessments to identify and mitigate potential safety risks to users and the business.
• Prepare for and respond to crises that impact user trust and safety, in collaboration with Legal, Comms, and Investor Relations teams.
• Keep up with regulatory changes and other industry trends to continually enhance user safety.

Requirements

• 10-15 years of experience as a Product Manager focused on Trust & Safety in a global social platform or DTC company.
• In-depth knowledge of online safety issues, policies, and best practices including eliminating spam, bots, and illegal activities online.
• A continuous improvement mindset with proven experience implementing automations for better workflows, ideally with knowledge of AI.
• Experience building products for sensitive areas of content, including freedom of expression and user-generated content.
• Strong analytical skills, including working with large data sets to identify and solve business problems.
• Strong cross-functional relationship management skills, with the ability to influence and drive consensus among senior leadership.

Nice-to-haves

• Experience working with marginalized communities including the LGBTQ+ community.

Benefits

• Travel reimbursement
• Internet reimbursement
• Dental insurance
• Cell phone reimbursement
• 401(k) 6% Match
• Vision insurance
• 401(k) matching