Calabrio - Minneapolis, MN
posted 3 days ago
About the position
As Calabrio expands globally, we are seeking a dynamic and visionary Director of Product Management to lead the development, innovation, and execution of our Calabrio ONE suite and Partner solutions. This senior leadership role will play a pivotal role in defining the strategic direction, vision, and roadmap for our product offerings, with a particular focus on AI-driven enhancements and solutions. The ideal candidate will bring a blend of deep product management experience, advanced AI knowledge, and a passion for delivering innovative, secure, and reliable products that drive value for our customers, partners, and Calabrio's business. This is a hands-on, strategic leadership position that requires both the ability to guide teams and execute product strategies while adapting to the rapidly evolving landscape of contact center industry and AI technology.
Responsibilities
- Gather and analyze customer feedback and market data to guide product decisions and ensure relevance in the market.
- Define and communicate the long-term vision and roadmap for C1 product and partner roadmap, ensuring alignment with company goals and market trends.
- Collaborate with engineering, sales, marketing, and customer success to deliver impactful products.
- Oversee the product lifecycle from ideation to delivery, ensuring timely and high-quality launches.
- Partner with sales and marketing teams to define positioning, messaging, and enablement for product success and highlighting AI-driven capabilities.
- Define and track KPIs to measure product impact, customer satisfaction, and business outcomes.
- Lead and mentor a team of product managers and other professionals, fostering a culture of innovation and accountability.
- Manage product budgets and resources, ensuring alignment with strategic priorities and financial targets.
- Keep internal and external stakeholders informed of product vision, progress, and results.
- Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations.
Requirements
- In-depth knowledge of AI technologies, including machine learning, NLP, and intelligent automation, with experience in applying these technologies to solve real-world problems.
- Exceptional strategic thinking and business acumen, with the ability to align product strategy with business objectives.
- Expertise in agile product development methodologies and cross-functional team leadership.
- Ability to analyze market trends, customer feedback, and competitive products to drive innovation.
- Strong communication, presentation, and interpersonal skills.
