Director of Product Management

DB Franchising USA - Phoenix, AZ

Full-time - Senior

Remote - Phoenix, AZ

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

Dutch Bros Coffee is seeking a highly motivated and experienced Director of Product Management to lead a dynamic and growing Product team. This role focuses on enhancing customer and Broista experiences through strategic product initiatives in areas such as marketing technology, digital solutions, payment systems, and customer experience. The Director will collaborate with cross-functional teams to ensure product development aligns with the organization's vision and objectives, while fostering a culture of innovation and continuous improvement.

Responsibilities

• Lead the Product Organization in delivering technology that enhances customer and Broista experiences.
• Define and communicate the product vision and strategy for products.
• Develop and maintain a comprehensive product roadmap for IT solutions across various platforms.
• Build, mentor, and manage a product management team, fostering collaboration and innovation.
• Establish key performance indicators (KPIs) to measure product success and impact on business outcomes.
• Develop and manage the product budget, ensuring efficient resource allocation.
• Plan and coordinate all aspects of product releases, ensuring smooth transitions and minimal disruption.
• Oversee user acceptance testing and gather feedback to refine product features.
• Produce and maintain documentation related to managed systems, including roadmaps and functional specifications.
• Serve as the escalation contact for vendor partners, managing engagement and support issues.

Requirements

• 10+ years of experience in the QSR, Retail or Technology industry, preferably with digital products.
• 3-5 years of Product Management experience using Agile/Scrum methodology.
• Bachelor's Degree in a Related Field (Business, Business Information Systems, Information Technology, Marketing, etc.).
• Expertise in product management and product development life cycles.
• Deep understanding of product strategy development and road mapping tools.
• Ability to translate business needs into actionable product requirements.
• Knowledge of data analysis and reporting tools.
• Experience with consumer-facing mobile application development and retail technologies.

Nice-to-haves

• Experience with Customer Engagement platforms such as Loyalty, CDP, CRM, Marketing Automation, Messaging, Online Ordering, POS, Payment Services.
• Experience with UI / UX design and product management tools such as G Suite, JIRA, Figma, Lucid.
• Experience managing product development for in-house and SaaS solutions.
• Certifications in product management.

Benefits

• Competitive salary based on experience
• Flexible work schedule with optional remote work on Fridays
• Opportunities for professional development and growth
• A fun and engaging work environment
• Employee discounts on products