Director of Program Operations

$70,000 - $80,000/Yr

Bridge Of Promise - Bellevue, WA

Full-time - Senior

Bellevue, WA

Social Assistance

About the position

The Director of Program Operations at Bridge of Promise is responsible for overseeing three program locations and managing Program Managers to ensure a cohesive and effective program for individuals with developmental disabilities. This in-person role requires collaboration with various stakeholders to enhance the quality of life for members through recreational, educational, and social programs.

Responsibilities

• Provide daily oversight and management of Program Managers and Direct Support Staff at three Bridge of Promise locations.
• Collaborate with Program Managers to address personnel and member-related issues.
• Ensure proper training of new and existing staff at each location.
• Cultivate a positive, professional, and supportive workplace culture.
• Collaborate with the Director of Growth & Development to schedule new member visits and create daily member schedules.
• Collaborate with the Deputy Director to identify and implement process improvements and ensure cohesion and adherence to safety standards across programs.
• Collaborate with the Director of HR on performance management for managers and staff.
• Approve monthly program calendars for each location and support Program Managers in calendar planning.
• Manage monthly budget and report on key performance metrics.
• Establish and build relationships with local businesses to organize activities for members and negotiate pricing.
• Collaborate with parents to address member-related issues, including care needs or behavioral concerns, as they arise.
• Serve as a liaison, effectively communicating staff and member needs to the Deputy Director.
• Uphold high standards of cleanliness and organization in all program spaces.

Requirements

• Proven experience in team management.
• Experience working with individuals with developmental disabilities, including familiarity with behavioral interventions and caregiving practices.
• Successful completion of Washington State and Federal Background Checks.
• Able to be certified in CPR and First Aid.
• Proficient in legible writing, reading, and communicating in English.
• Current driver's license and ability to drive a vehicle.
• High School Diploma or GED required; Associates or Bachelor's degree preferred.

Nice-to-haves

• Experience in Disability Support
• Trained on CPR, de-escalation techniques, and positive behavior support.
• Skilled in both verbal and non-verbal communication, recognizing the nuances between behavior and communication.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance