Director of Project Management/Customer Experience

$55,000 - $60,000/Yr

Fit Supply - Irving, TX

Full-time - Manager

Irving, TX

Merchant Wholesalers, Durable Goods

About the position

The Director of Project Management/Customer Experience is responsible for leading the team that directly supports customers and the sales team. This role involves managing the sales support team, overseeing order management, customer communications, and processing purchase orders, ensuring effective product delivery to the end customer. The position requires strong communication, customer service skills, and leadership capabilities.

Responsibilities

• Lead the sales support team and manage customer communications.
• Oversee order management and processing of purchase orders.
• Conduct weekly meetings with management to review team performance.
• Review pending orders and specific customer requests to ensure excellent service.
• Ensure consistent communication with customers regarding their orders.
• Provide troubleshooting assistance for customer orders and project issues.
• Identify and implement process improvements for better efficiency.
• Coordinate product installations and deliveries.

Requirements

• Proven work experience in order processing and management.
• 1 year of management experience required.
• Hands-on experience with Oracle Net Suite.
• Proficiency with MS Office Suite, particularly MS Excel.
• In-depth understanding of customer service practices.
• Excellent written and oral communication skills.
• Strong strategic thinking and problem-solving abilities.
• Multitasking skills in a fast-paced environment.
• Experience in logistics and scheduling.

Nice-to-haves

• Experience in sales support.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Performance bonus