Director of Project Management/Customer Experience

$55,000 - $60,000/Yr

Fit Supply - Irving, TX

Full-time - Mid Level

Irving, TX

Merchant Wholesalers, Durable Goods

About the position

The Director of Project Management/Customer Experience is responsible for leading the team that directly supports customers and the sales team. This role involves managing the sales support team, overseeing order management, customer communications, and processing purchase orders, ensuring effective product delivery to the end customer. The position requires strong communication and leadership skills, as well as a focus on enhancing customer experience.

Responsibilities

• Lead the sales support team and manage customer communications.
• Oversee order management and processing of purchase orders.
• Conduct weekly meetings with management to review team performance.
• Review pending orders and specific customer requests to ensure excellent service.
• Ensure consistent communication with customers regarding their orders.
• Provide troubleshooting assistance for customer orders and project issues.
• Identify and implement process improvements for order management.
• Coordinate product installations and deliveries.

Requirements

• 1 year of management experience.
• Proven work experience in order processing and management.
• Hands-on experience with Oracle NetSuite.
• Proficiency in Microsoft Office Suite, particularly Excel.
• In-depth understanding of customer service practices.
• Excellent written and oral communication skills.
• Strong strategic thinking and problem-solving abilities.
• Multitasking skills.

Nice-to-haves

• Experience in scheduling and dispatching logistics.
• Familiarity with CRM software.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule