Director of Project Management/Inside Sales

ZipRecruiter - Coppell, TX

Full-time - Senior

Coppell, TX

About the position

The Director of Project Management/Inside Sales is responsible for leading the Sales and Project Management teams to foster long-term partnerships with customers. This role emphasizes maintaining strong customer relationships and integrating these into daily operations, overseeing project management, and ensuring cross-functional collaboration. The Director develops KPIs to drive performance, aligns departmental execution with company goals, and manages the budget for the team, including sales forecasts.

Responsibilities

• Ensure a strong, healthy, and collaborative partnership with customers.
• Manage and develop the team, ensuring strong and experienced Project Managers, Analysts, and Coordinators.
• Maintain existing customer relationships and manage the priorities and complexities that arise from an agile production environment.
• Work cross-functionally with Quality, R&I, Commercialization, Operations, and Supply Chain to ensure profitable growth of business.
• Support the management of excess and obsolete inventory through transparent communication with customers.
• Create strategic growth and innovation by implementing business and sales strategies to meet company expectations.
• Oversee the successful cross-functional integration of the monthly forecast from customers into BMSC's ERP and Planning systems.
• Ensure successful firming of forecasts into the time horizon.
• Develop annual budgets for sales, expenses, and development of the team.
• Manage and hold the team accountable to the KPIs and targets that are developed.
• Understand customer needs, competitive forces, changing technology, and available resources.
• Stay current with recent developments, innovations, and technologies that may improve products and manufacturing processes.
• Support Notice of Event (NOE) investigations and CAPAs for Quality issues that arise.
• Establish, report, and present Key Performance Indicators (KPIs).

Requirements

• Bachelor's Degree.
• 8 years of related experience in Beauty, Retail, or Personal Care Industry.
• 2 plus years of experience in Contract Manufacturing.
• Project Management experience required.
• Experience in developing and managing budgets.
• Experience in managing and developing a team of professional Project Managers.

Nice-to-haves

• Proven track record of building relationships, driving sales, and leading a Sales team.
• Solid understanding of beauty care markets and consumer trends.
• Ability to effectively present information, proven oral and written communication skills.
• Subject Matter Expert in Personal Care and Beauty Care Industry Landscape.
• Understanding of Supply Contracts.
• Understanding of Financial Metrics such as EBITDA and ROI.
• Strong analytical skills including thorough risk assessments.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities