Director of Research and Development Emerging Products Chief Technology Officer Organization

About the position

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Responsibilities

• Research emerging technologies such as Quantum Computing, Post-Quantum Cryptography, Metaverse & Web3, AR/VR, and AI/ML, with a focus on establishing strategies, developing impactful experiments, launching new products and other early-stage product development activities.
• Partner with Engineering Research to identify emerging-tech opportunities to embrace new technologies that will solve future problems.
• As technologies and concepts mature, mobilize applicable company teams to experiment with and adopt emerging tech.
• Serve as a subject matter expert and business partner who can educate both technical and non-technical users across the company.
• Create and test hypothesis with early stage tech that may lead to solutions to meaningful technical and business challenges.
• Partner across the organization to lead R&D efforts and processes in acquiring an in-depth understanding of the customer needs, and applying both strategic and tactical methods to stay on top of the evolving trends in the competitive landscape.
• Act as both a strategic problem solver and architect for the future technology and capability needs of CTO R&D to implement business strategy.
• Drive continuous organizational and leadership development to enable R&D growth.

Requirements

• Bachelor's degree in Science, Technology, or Engineering related subjects.
• At least 7 years of Product Research, Product Development and/or leadership experience in technology roles.
• A deep understanding of the FinTech industry generally.
• Proven track record building, launching and driving products through the life cycle.
• Ability to bring innovative thinking coupled with practical execution to solve multi-dimensional issues.
• Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
• Understands team dynamics and experienced at building teams that deliver results.
• Requires excellent written, interpersonal communication and presentation skills.
• Highly focused on delivering products that meet the needs of patients and customers.
• Experience in building and leading teams including talent acquisition and development.
• Ability to influence leadership to adopt new ideas, products and/or approaches.
• Must have ability to read and understand complex contracts of the business, work with the legal and transaction teams and operate the R&D program in awareness of the foregoing.

Nice-to-haves

• Experience building, developing, integrating with and/or launching new digital products in a highly regulated industry.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities