Director of Restaurants

$83,000 - $109,000/Yr

Ritz-Carlton - Portland, OR

Full-time - Mid Level

Portland, OR

51-100 employees

Accommodation

About the position

The position involves managing all restaurant operations and staff on a daily basis, focusing on enhancing guest and employee satisfaction while maximizing financial performance. The role requires collaboration with the food and beverage management team to ensure successful execution of restaurant operations, including overseeing service standards and managing budgets.

Responsibilities

• Manage daily restaurant operations and staff.
• Direct and work with the food and beverage management team.
• Strive to improve guest and employee satisfaction.
• Maximize financial performance in areas of responsibility.
• Estimate food and beverage consumption to anticipate purchases.
• Facilitate pre-meal briefings with staff on menu items.
• Maintain service and sanitation standards in all areas.
• Order and purchase necessary equipment and supplies.
• Oversee booking and service of restaurant parties and events.
• Manage department's controllable expenses to meet budget goals.
• Establish goals to guide operation and performance.
• Lead and influence team members through effective communication.
• Encourage mutual trust and respect among team members.
• Serve as a role model for excellent customer service.
• Ensure compliance with food handling and sanitation standards.
• Provide exceptional customer service and handle guest complaints.
• Administer performance appraisal process for direct reports.
• Interview and hire employees with appropriate skills.

Requirements

• High school diploma or GED with 6 years of experience in food and beverage, culinary, event management, or related area; OR a 2-year degree in Food Service Management or related field with 4 years of experience.
• Knowledge of customer service principles and practices.
• Understanding of economic and accounting principles, including P&L statements and budgeting.
• Strong analytical and critical thinking skills.
• Ability to manage financial resources effectively.
• Knowledge of business and management principles for strategic planning.
• Understanding of food production and presentation techniques.
• Ability to manage material resources effectively.

Nice-to-haves

• Experience in luxury hospitality environments.
• Familiarity with the Gold Standards of The Ritz-Carlton.
• Proficiency in multiple languages.

Benefits

• Comprehensive health care benefits.
• 401(k) plan with up to 5% company match.
• Employee stock purchase plan at 15% discount.
• Accrued paid time off including sick leave.
• Life insurance and group disability insurance.
• Travel discounts and adoption assistance.
• Paid parental leave and health savings account.
• Flexible spending accounts and tuition assistance.
• Pre-tax commuter benefits.
• Wellness benefits and potential stock awards.