The Bellevue Hotel - Philadelphia, PA
posted 4 months ago
The Director of Rooms at The Bellevue Hotel is a pivotal role responsible for overseeing the operations of various departments including Guest Services, Concierge, Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. This position requires a commitment to providing exceptional service to all guests while maximizing room revenue and productivity. The Director will lead a team of managers and employees, ensuring that all operations are conducted in an attentive, friendly, efficient, and courteous manner. The role involves not only managing day-to-day operations but also developing staff through training and performance management, fostering a positive work environment, and maintaining high standards of service and cleanliness throughout the hotel. In this role, the Director will respond to guest requests and complaints, ensuring follow-up to guarantee guest satisfaction. They will motivate and coach the Rooms Division personnel, conduct interviews, and support Human Resources in recruiting efforts. The Director will also monitor compliance with hotel standards and policies, ensuring that all staff are trained and adhere to the established service standards. Daily operations will include monitoring room revenue, analyzing rate variances, and ensuring effective communication among departments to enhance guest experiences. The Director will be responsible for conducting regular walk-throughs of public areas and guest rooms to ensure cleanliness and maintenance standards are met. They will also coordinate major projects such as renovations and capital expenditures, prepare the Rooms Division annual budget, and participate in the management on duty (M.O.D.) program. This position requires a proactive approach to problem-solving and the ability to handle complex information and data to meet the hotel's objectives. The Director of Rooms will play a crucial role in maintaining the hotel's reputation for excellence and ensuring overall guest satisfaction.