Director of Sales & Customer Success, Healthcare NAM

$103,500 - $193,595/Yr

Assa Abloy - Fort Lauderdale, FL

Part-time - Senior

Remote - Fort Lauderdale, FL

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Director of Sales & Customer Success, Healthcare NAM is a strategic leadership role focused on driving sales and customer success for RTLS (Real-Time Location Services) healthcare technology. This position requires a blend of healthcare industry expertise and sales management skills to enhance clinical workflows, patient care, and operational efficiency through innovative technology solutions. The role involves leading a high-performing sales team, developing sales initiatives, and maintaining strong relationships with key stakeholders in the healthcare sector.

Responsibilities

• Drive healthcare RTLS sales through leadership of a high-performing sales team that can demonstrate measurable solution impact.
• Create value propositions that align and resonate with clinical and operational stakeholders.
• Develop and execute sales initiatives aligned with healthcare organization needs and strategic plan.
• Achieve team revenue targets while maintaining strong customer relationships across healthcare systems.
• Identify and pursue opportunities within the US healthcare market.
• Create and maintain relationships with key healthcare system decision-makers, including C-suite executives.
• Create competitive differentiation strategies, thought leadership, sales playbook development and training.
• Lead, develop, and mentor a high-performing healthcare sales team.
• Establish and monitor healthcare-specific KPIs and sales metrics with the VP of Sales.
• Drive team performance through effective coaching and leadership.
• Analyze and evaluate sales team member results on a monthly and quarterly basis, taking immediate corrective action where necessary.
• Plan and direct the hiring and training of new Sales Team members.
• Prepare sales forecasts and projections.
• Assist internal teams in handling and resolving customer issues.
• Serve as one of the faces of the organization to internal and external partners.

Requirements

• Master's degree in healthcare or MBA preferred
• 10+ years of sales leadership experience
• Proven leadership experience with the ability to manage, coach and inspire teams to achieve goals
• Strong understanding of sales techniques, lead generation, and closing deals
• Excellent verbal and written communication skills, demonstrating high emotional intelligence in all interactions
• Comfortable using relevant business development tools, CRM systems, and technology platforms
• Excellent knowledge of and experience in the healthcare industry in the US
• Excellent mentoring, coaching and people management skills

Nice-to-haves

• Experience in healthcare technology sales
• Familiarity with RTLS solutions
• Ability to work in a flexible environment

Benefits

• Competitive salary and rewards package
• Extensive career development opportunities
• A vibrant, welcoming & inclusive culture
• Flexible working arrangements