Marriott International - New York, NY
posted 5 months ago
The Director of Sales & Marketing at the Luxury Collection Hotel Manhattan Midtown is a pivotal role that reports directly to the General Manager, with a dotted line to the Vice President of Sales. This position is responsible for maximizing business to exceed budget expectations and requires a highly communicative, meticulously organized team player with a positive, luxury-oriented disposition and a passion for driving results. The Director will create and update the annual strategic sales and marketing plan for the hotel, manage the development of a strategic account plan for demand generators in the market, and oversee both reactive and proactive sales efforts. In this role, the Director will determine and develop marketing communication activities in conjunction with MCR corporate sales and the Creative/PR teams. They will provide customer intelligence to evaluate market and economic trends that may lead to changes in sales strategy, ensuring that customer expectations are met or exceeded. The Director will also review the Strategic Alignment Review (STAR) report and competitive shopping reports to maintain awareness of the hotel's market position, researching competitors' sales strategies to identify opportunities for growth in RevPAR, profitability, and market share. The Director will facilitate sales strategy meetings, suggest innovative marketing ideas, and serve as the sales contact for the General Manager, property leadership team, and various sales teams. They will act as the hotel ambassador for Marriott's global account team, ensuring that the hotel is well-represented to target accounts and customer profiles. Additionally, the Director will monitor sales manager performance, participate in sales calls, identify public relations opportunities, and support the General Manager in crisis communications. The role also involves executing MCR's standards and the hotel's Brand Standards, ensuring a seamless turnover from sales to operations, and maintaining successful performance by increasing revenues and controlling expenses. Building strong relationships is crucial in this role, as the Director will develop partnerships with local organizations, manage internal stakeholder relationships, and maintain property participation in local and national events. They will also execute exemplary customer service to drive satisfaction and loyalty, understanding customer needs to recommend appropriate services. As a leader, the Director will develop sales goals and strategies, coach revenue-generating department leaders, and ensure compliance with regulations. They will also manage talent acquisition and development, champion leadership development, and provide day-to-day leadership to sales associates to achieve property sales objectives.