Director of Sales & Marketing

Chetola Resort • Blowing Rock, NC

167d

About The Position

Chetola Resort is seeking an innovative and results-driven Director of Sales and Marketing to lead and elevate the property’s sales, marketing, and revenue strategies. This is a key leadership role responsible for driving topline growth across all segments, overseeing revenue management and pricing strategies, and positioning Chetola as North Carolina’s premier mountain resort for leisure travelers, groups, weddings, and events. The Director of Sales and Marketing will play a critical role in crafting and executing strategies that balance rate integrity with occupancy optimization while leading the sales and marketing team to deliver exceptional results.

Requirements

• Minimum 5 years of senior-level sales and/or marketing experience in the hospitality industry, with prior resort or hotel leadership required.
• Prior experience in revenue management or overseeing pricing and distribution strategies.
• Strong understanding of digital marketing, social media, and public relations.
• Familiarity with sales systems and property management software.
• Bachelor’s degree in Marketing, Hospitality, Business, or related field preferred.
• Must be able to work on-site with a flexible schedule including occasional evenings and weekends.

Responsibilities

• Develop and execute a comprehensive sales strategy to grow revenue across leisure, group, corporate, and social markets as well as in-house events.
• Lead and mentor the sales team, including Group Sales, Catering Sales, and other key contributors, to achieve property-wide sales goals.
• Build and maintain relationships with key clients, industry partners, and local organizations to drive repeat business and referrals.
• Monitor competitor activity, market trends, and client feedback to adjust strategies proactively.
• Oversee revenue growth for Chetola Resort’s lodging, group, and event business, including pricing strategy, inventory control, and distribution across all hotel channels (direct, OTA, group, etc.).
• Collaborate across both hotel and rental condo bookings to drive customer demand and ensure alignment with overall resort strategy.
• Analyze market demand, booking pace, and competitor data to target key areas to recruit customers.
• Partner with the General Manager to fine tune forecasts and budgets that reflect property-wide revenue goals.
• Participate in revenue management meetings that monitor revenue performance and recommend adjustments in real-time.
• Develop and oversee in-house programming and resort events designed to drive incremental revenue through ticket sales, F&B, and ancillary services.
• Enhance guest engagement and length of stay by offering unique, curated experiences.
• Strengthen Chetola’s brand positioning as a destination for connection, relaxation, celebration, and adventure.
• Engage the local community and second-home owners, increasing resort visibility and loyalty.
• Create marketing and PR opportunities through distinctive, high-profile events.
• Create and implement an integrated marketing plan including digital, print, social media, public relations, and community engagement.
• Oversee team members who manage the resort’s website, online presence, and e-commerce initiatives to drive direct bookings and reduce reliance on third-party channels.
• Oversee the development of all marketing materials and digital assets, ensuring alignment with Chetola’s brand standards.
• Partner with the General Manager and ownership group to broadcast the story of Chetola’s legacy and future through compelling campaigns and messaging.
• Establish annual sales and marketing budgets and manage resources effectively.
• Track and analyze sales and marketing metrics, reporting on wins, challenges, and opportunities for growth.
• Retain, coach, and develop a high-performing sales and marketing team focused on exceeding goals.

Benefits

• Competitive salary and eligible to participate in property-wide sales incentive programs.
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees