Director Of Sales

Miller Family Law - Yonkers, NY

Full-time - Mid Level

Yonkers, NY

Professional, Scientific, and Technical Services

About the position

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an experienced Director of Sales to take client relations to the next level and manage our growing caseload. Our ideal candidate is a true sales team manager and trainer, great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an opportunity to build your team and help a thriving law firm succeed and make a tangible difference in clients' lives every day. If this sounds like a job you'd love, apply now!

Responsibilities

• Proactively identify and connect with potential clients, understanding their needs and demonstrating how our services can support them effectively
• Cultivate and maintain robust relationships with clients, ensuring they feel valued and understood from the first interaction
• Ensure real-time updates to the Customer Relationship Management (CMS) system
• Work closely with our legal team to grasp the full scope of our services, enabling you to communicate our value proposition compellingly to prospective clients
• Conduct initial and ongoing sales training for the team
• Manage the Sales Team, which includes goals, production, capacity, best practices, metrics, intake and sales reporting, daily and weekly meetings, KPIs, etc.
• Develop a Knowledge Management System (KMS) to document best practices, SOPs, institutional knowledge, FAQs, onboarding, etc.
• Detailed documentation of the client's journey
• Employ retention strategies to maintain high levels of client satisfaction, including regular follow-ups and exploring opportunities for additional services that could benefit the client
• Monitor the progress of cases for your clients, ensuring that they are receiving the support they need and that their satisfaction levels are high
• Solicit and analyze client feedback to continuously refine our service offerings and client communication strategies

Requirements

• Background in the legal industry preferred
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Strong computer and data entry skills
• CRM and case management software experience a plus
• Demonstrable success leading a team in a sales or client relationship management role, with a strong track record in achieving sales targets in a service environment
• Exceptional communication and interpersonal skills, capable of building trust and rapport with a diverse client base
• Effective organizational abilities, with the skill to juggle multiple client accounts and projects simultaneously
• A proactive, client-first approach to sales and relationship management
• Ability to operate both independently and as a collaborative team member
• Minimum of a Bachelor's Degree; Business, Marketing, Communications, or a related field is preferred
• Master's Degree highly preferred