Director of Security/Account Manager

$47,840 - $54,080/Yr

Vigilant Eye Security - Los Angeles, CA

Part-time,Full-time - Mid Level

Los Angeles, CA

Personal and Laundry Services

About the position

The Director of Security/Account Manager at Vigilant Eye Private Security is a pivotal role responsible for overseeing client relationships and ensuring operational excellence in security services. This position requires a proactive leader who can manage client accounts, lead teams, and maintain high standards of service delivery in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, ensuring high-quality service and rapid resolution of issues.
• Meet regularly with clients for status updates and promptly address concerns.
• Support new client onboarding, conduct security assessments, and review/update post orders.
• Develop strategies to improve client satisfaction, grow existing accounts, and foster positive client relationships.
• Oversee expenditures within account scope, ensuring vehicles and equipment are maintained, and staff are trained.
• Ensure inventory of uniforms, radios, and other equipment, as well as accurate payroll and staff records.
• Prepare and manage staffing schedules, meeting client requirements while controlling labor costs.
• Inspect security sites to verify compliance with post orders and client directives.
• Collaborate with sales to drive business growth and facilitate client contract negotiations.
• Recruit, train, and retain high-caliber staff, creating a respectful and professional work environment.
• Lead teams effectively, address staffing coverage needs, and mentor staff to ensure operational success.
• Monitor budgets, ensure legal compliance, and provide input on company initiatives.

Requirements

• High School Diploma or equivalent (Required)
• 3+ years of experience in the security industry (Required)
• 1+ year of leadership or supervisory experience (Required)
• Strong knowledge of security operations, procedures, and management practices.
• Excellent leadership, problem-solving, and planning abilities.
• Strong interpersonal and communication skills with a client-focused mindset.
• Ability to manage multiple tasks simultaneously, maintaining composure under pressure.
• Service-oriented, self-motivated, and committed to company growth.

Nice-to-haves

• Bachelor's degree (Preferred)
• Experience managing schedules for 30+ employees (Preferred)
• Willingness to work overtime if needed.

Benefits

• Bonus opportunities
• Commission pay
• Performance bonus
• Retention bonus
• Yearly bonus