Director of Service

Progressive Commercial Aquatics - Houston, TX

Full-time - Senior

Houston, TX

Specialty Trade Contractors

About the position

The Director of Service at Landmark Aquatic is a senior-level role responsible for overseeing the service operations within the Progressive Commercial Aquatics division. This position plays a crucial role in ensuring the delivery of high-quality aquatic solutions and services, fostering customer relationships, and driving operational excellence across multiple locations. The Director will lead a team dedicated to maintaining and enhancing aquatic facilities, ensuring that the company's mission of enriching communities through world-class services is achieved.

Responsibilities

• Oversee the service operations for Progressive Commercial Aquatics, ensuring high-quality service delivery.
• Lead and manage a team of service professionals, providing guidance and support to achieve operational goals.
• Develop and implement strategies to enhance customer satisfaction and service efficiency.
• Collaborate with other departments to ensure seamless service integration and execution.
• Monitor service performance metrics and implement improvements as necessary.
• Foster a culture of positive collaboration and open communication within the team.

Requirements

• Proven experience in a senior management role within the aquatics or related industry.
• Strong leadership skills with the ability to manage and motivate a diverse team.
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Demonstrated ability to develop and implement operational strategies that drive service excellence.
• Experience in managing multiple projects and priorities in a fast-paced environment.

Nice-to-haves

• Experience with aquatic facility design and maintenance.
• Knowledge of industry trends and innovations in aquatics.
• Familiarity with customer relationship management (CRM) systems.

Benefits

• Competitive salary range of $128K - $162K annually.
• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Opportunities for professional development and training.