Director of Shelter Operations

$59,000 - $98,000/Yr

Chicanos Por La Causa - Albuquerque, NM

Full-time - Director

Onsite - Albuquerque, NM

Real Estate

About the position

The Director of Shelter Operations is responsible for the overall management and operation of the shelter, ensuring a safe, supportive, and empowering environment for individuals experiencing homelessness. This role focuses on program development, staff supervision, community engagement, and advocacy, aiming to promote self-sufficiency and improve the quality of life for residents. The position is accountable for multiple programs that support wrap-around services and ensures compliance with licensing and grant regulations.

Responsibilities

• Oversee day-to-day shelter operations, ensuring compliance with safety and health regulations.
• Develop and enforce policies and procedures for shelter operations and resident conduct.
• Create and implement programs that provide job training, mental health support, and housing placement.
• Evaluate program effectiveness and adjust services based on resident feedback and outcomes.
• Prepare and manage the shelter budget, ensuring fiscal responsibility and sustainability.
• Identify and secure funding opportunities, including grants and donations.
• Recruit, hire, and train staff; foster a positive and inclusive work environment.
• Facilitate team-building activities and professional development workshops.
• Ensure that all residents receive personalized support and resources to achieve their goals.
• Advocate for the needs and rights of homeless individuals at local and state levels.
• Build and maintain relationships with local service providers, government agencies, and community organizations.

Requirements

• Bachelor's degree in Social Work, Public Administration, or a related field.
• Minimum of 10 years of experience in social services or shelter management, with at least 3 years in a leadership/supervisory role.
• Strong understanding of homelessness issues, social services, and local resources.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in Microsoft Office, Excel, HMIS database, and other data systems.
• Strong organizational and problem-solving abilities.

Nice-to-haves

• Homeless Management Information System (HMIS) training/knowledge.