Director of Shop Operations

Exotics Racing - Las Vegas, NV

Full-time - Manager

Las Vegas, NV

11-50 employees

Performing Arts, Spectator Sports, and Related Industries

About the position

The Director of Shop Operations is a pivotal role within our organization, responsible for overseeing the daily operations of the shop department in a fast-paced, multi-brand environment. This position requires a results-driven team player who prioritizes safety and utilizes mechanical and diagnostic skills to deliver real-time solutions. The Director will lead a team of approximately 12 in-house technicians, a shop manager, and a parts manager, ensuring that the fleet is prepared, maintained, and monitored effectively. Strong relationships with vendors and service providers are essential to guarantee quality and timely support, while also ensuring cost-effective operations. The Director will report performance metrics to executives and uphold the highest safety standards throughout the shop operations. In this role, the Director will ensure compliance with regulatory agency requirements related to driver safety, equipment maintenance, and record-keeping. They will mentor non-exempt leaders, set policies, and provide guidance for day-to-day operations. Financial oversight is a key responsibility, as the Director will direct and coordinate shop financial and budget activities to maximize investments and increase efficiency. Monitoring collective data and labor to ensure timely dispatch and completion of work orders is crucial, as is anticipating the sale of vehicles and coordinating the purchase and replacement of fleet vehicles. The Director will also be responsible for establishing and implementing departmental policies, goals, objectives, and procedures, while recruiting, hiring, training, and developing subordinate leaders and associates. They will manage the shop leadership team and coordinate activities related to the production, pricing, sales, or execution of the supercar experience. Additionally, the Director will oversee all incoming and outgoing parts for Exotics Racing, maintaining proper inventory levels and ensuring timely delivery of special order parts. This role requires a comprehensive understanding of the performance of exotic cars and racing, as well as the ability to identify the right parts for various vehicles being serviced.

Responsibilities

• Ensure sustained compliance with regulatory agency requirements governing driver safety, equipment maintenance, record-keeping or similar activity.
• Lead day-to-day operations of shop department and provide strong management for non-exempt leaders.
• Mentor leaders, set policy, and provide guidance for day-to-day operations.
• Direct and coordinate Shop financial and budget activities to fund Shop operations, maximize investments, and increase efficiency.
• Monitor collective data and labor to ensure timely dispatch and completion of work orders; provide oversight of Shop Management to reduce unnecessary overtime.
• Anticipate the sale of vehicles; coordinate the purchase and replacement of fleet vehicles.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.
• Recruit, hire, train, and develop subordinate leaders and associates; manage shop leadership team.
• Direct and coordinate activities of departments concerned with the production, pricing, sales, or execution of the supercar experience.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Manage all incoming and outgoing parts for Exotics Racing.
• Maintain proper inventory level, and the ability to predict future needs; oversee special order parts process and ensure timely delivery.
• Identify the right part(s) for the make, model and year of vehicles being serviced.
• Confirm all parts are inventoried correctly in the company used data system.

Requirements

• Five years' experience in a Management position in a RACING environment.
• 3 to 5 years of experience in an auto parts manager/sales role.
• Computer proficiency.
• Team oriented, flexible and focused on maintaining a high level of customer service.
• Valid driver's license.
• Knowledge of dealer-based computer software is a plus.
• Flexible shifts including days/nights and possible weekends or holidays.
• Knowledge of European cars is a plus.
• Race team parts experience.

Nice-to-haves

• Bilingual in Spanish is a plus.
• Comprehensive knowledge and experience with the performance of exotic cars and racing.