Director of Supply Chain Operations (Hybrid)

ChristianaCare - New Castle, DE

Full-time - Director

New Castle, DE

Hospitals

About the position

ChristianaCare is searching for a Director of Supply Chain Operations to be responsible for developing, implementing, measuring, and leading Supply Chain processes associated with material management in the Distribution Center. This role involves overseeing the entire material management process, which includes receiving, storage, retrieving, and dispatching materials. The Director will liaise with other Supply Chain functions to understand customer needs and ensure timely dispatch of materials from the Distribution Center, ensuring adherence to agreed service levels. This position is also responsible for achieving key strategic objectives and translating the vision of the future of ChristianaCare Supply Chain into an actionable strategy at the Distribution Center level, focusing on Supply Chain excellence internally. The Director will lead a team consisting of a manager and supervisors, having overall responsibility for their assigned functions. Collaboration is key in this role, as the Director will work closely with the Business Support and Analytics Team to provide insights as a business user for enhanced user experience and improvement of the warehouse management system. This is a hybrid position, requiring presence in the office 2-3 days per week. In this role, the Director will develop and implement strategic plans to optimize Distribution Center operations and effectively support all ChristianaCare Health System hospitals, including Christiana, Union, Wilmington, and other satellite facilities. The Director will oversee the material management process, ensuring efficiency in the quick and accurate turnaround of customer orders. Additionally, the Director will implement inventory control measures to ensure accuracy, minimize stockouts, prevent overstock, and take timely action to reduce inventory waste and prevent financial losses. Compliance with healthcare regulations, safety standards, and quality assurance protocols is essential to uphold patient safety and regulatory requirements. The Director will also collaborate with procurement, transportation, hospital operations, infection prevention, and vendors to streamline material movement, achieve cost reductions, and ensure timely fulfillment of customer orders. Leveraging distribution center management systems and other technological solutions to automate processes, track inventory, and improve overall efficiency will be a critical aspect of this role. Establishing key performance indicators (KPIs) and metrics to assess Distribution Center performance, monitoring progress, and generating actionable insights for continuous improvement will also be part of the responsibilities.

Responsibilities

• Develops and implements strategic plans to optimize Distribution Center operations and effectively support all CCHS hospitals.
• Oversees material management process, including receiving, storage, picking, packing and dispatch, embedding efficiency for quick and accurate turn of customer orders.
• Implements inventory control measures to ensure accuracy, minimize stockouts, prevent overstock, and take timely action to reduce inventory waste and prevent financial losses.
• Ensures compliance with healthcare regulations, safety standards, and quality assurance protocols to uphold patient safety and regulatory requirements.
• Collaborates with procurement, transportation, hospital operations, infection prevention and vendors to streamline material movement, cost reductions, and ensure timely fulfillment of customer orders.
• Leverages distribution center management systems and other technological solutions to automate processes, track inventory, and improve overall efficiency.
• Establishes key performance indicators (KPIs) and metrics to assess Distribution Center performance, monitors progress, and generates actionable insights for continuous improvement.
• Identifies potential risks and develops contingency plans to mitigate disruptions in Distribution Center operations.

Requirements

• Proven experience in supply chain management, particularly in a healthcare setting.
• Strong leadership skills with experience managing teams and driving performance.
• In-depth knowledge of material management processes and inventory control.
• Familiarity with healthcare regulations and compliance standards.
• Excellent analytical and problem-solving skills to identify inefficiencies and implement solutions.
• Strong communication and collaboration skills to work effectively with various stakeholders.

Nice-to-haves

• Experience with warehouse management systems and distribution center technologies.
• Advanced degree in supply chain management, business administration, or a related field.
• Certification in supply chain management (e.g., APICS, ISM) would be a plus.

Benefits

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave.
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!