Director of Supply Chain Operations

$125,000 - $140,000/Yr

The Himalaya Wellness USA Limited - Sugar Land, TX

Full-time - Senior

Sugar Land, TX

About the position

The Director of Supply Chain Operations at Himalaya Herbal Healthcare is responsible for overseeing the supply chain for The Americas region, managing all aspects including planning, purchasing, distribution, and inventory management. This role ensures sales continuity and oversees operations at the Sugar Land facility and outsourced partners. The ideal candidate will have extensive experience in the Dietary Supplements Industry and will work collaboratively with cross-functional teams to achieve revenue and profit goals.

Responsibilities

• Lead supply chain and operations.
• Develop and implement an effective strategic supply chain plan.
• De-risk potential supply shortages and identify secondary source vendors.
• Responsible for demand planning and forecast support to maintain healthy inventory levels across all geographies.
• Manage relationships with retail distribution centers globally to ensure accuracy and on-time delivery of all retail POs.
• Monitor Amazon and other e-commerce fulfillment performance to ensure all orders are shipped on-time, in-full and within desired service levels.
• Provide input and intelligence on ingredient sourcing.
• Analyze operational data and implement strategies to optimize supply chain.
• Manage priorities across teams to ensure successful and timely execution.
• Manage, monitor and ensure US market compliance for Federal and State laws including DHSEA, California Prop 65, etc.
• Represent the organization during various audits including FDA, Texas Department of Health (TDH), Control Union, etc.
• Implement score carding & process improvements.
• Establish a reporting system with clear analysis, KPIs and dashboards to keep all stakeholders apprised of operational status and areas of concern.
• Implement processes to mitigate and troubleshoot any after order delivery issues, working with vendors, customers and relevant stakeholders to amend all issues with minimal impact to cost.
• Implement policies, procedures, and metrics for vendor selection, supplier score carding, cost of goods sold reduction and other cost savings initiatives.
• Utilize current reports and lead the creation of new reports to analyze and monitor operational cost and productivity metrics such as fulfillment cost per order, % of orders shipped on time, cost per item produced and OTIF %.
• Lead and develop a continuous process improvement program by identifying and establishing yearly goals to make the supply chain/operations department more proactive and efficient.
• Establish domestic sourcing strategy and activation.
• Identify US vendors to help expand production domestically in the areas of Supplements and Personal Care.
• Negotiate with US based or Americas Region based third party ingredient suppliers and manufacturers to ensure cost competitiveness.
• Lead audits of third party manufacturers for cGMP (21 CFR Part 111) compliance.
• Oversee 3PL manufacturing operations and quality control of product.
• Ensure third party manufacturing operations are cGMP (21 CFR Part 111) compliant.
• Manage and monitor the Supply Agreement and Quality Agreement with third party manufacturers.
• Directly or indirectly manage current Operations Team including Operations Manager, Inventory Planner, Shipping Supervisor and Warehouse Team.
• Collaborate across teams to provide execution support on all Marketing and Sales initiatives and campaigns.

Requirements

• Bachelor's Degree in Supply Chain Management or Industrial Engineering; MBA preferred.
• 15+ years' experience in Consumer Goods Supply Chain or Supply Chain Management in the Dietary Supplements Industry.
• Prior experience with SAP or similar ERP (SAP preferred).
• Advanced level proficiency with MS Excel, MS PowerPoint and MS Outlook.
• Detailed knowledge of planning, purchasing, and manufacturing processes and practices.
• Experience managing and developing brand operations and supply chain teams in various time zones.
• Excellent analytical skills and strong financial and business acumen.
• Demonstrated success in challenging and ambiguous business situations.
• Highly collaborative and capable of receiving direction from peers and leaders across functions.
• Excellent organizational skills and the ability to discern priorities without supervision.
• Strong attention to detail balanced with a sense of urgency and a commitment to excellence.
• Demonstrated excellent written and communication skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance