Director of Support Operations

Fire Protection Services - Atlanta, GA

Full-time - Director

Atlanta, GA

Administrative and Support Services

About the position

The Director of Support Operations at Fire Protection Services, LLC is a pivotal leadership role responsible for managing and developing the support team while ensuring exceptional service delivery to both internal and external customers. This position involves strategic planning, operational oversight, and quality assurance to drive growth and customer satisfaction in a fast-paced environment.

Responsibilities

• General Management of the Support Team
• Training and Development of Team Members
• Strategic Planning, Budgeting, and Forecasting
• Operational and Technical Oversight of Support Tasks
• Quality Assurance, Compliance, and Customer Satisfaction
• Pricing and Quoting

Requirements

• Demonstrated performance management experience or equivalent education and experience
• Strong understanding of business management and financial analysis
• Excellent communication, interpersonal, mentoring, and leadership skills
• Desire to lead and develop a team
• Ability to strategize and solve problems effectively
• Proficiency with standard business software and technology

Nice-to-haves

• Fire and life safety experience

Benefits

• 401(k)
• Health insurance
• Opportunities for advancement
• Paid time off