Director of Support Operations

Fire Protection Services - Perry, GA

Full-time - Director

Perry, GA

Administrative and Support Services

About the position

The Director of Support Operations at Fire Protection Services, LLC is a pivotal leadership role focused on managing and developing the support team while ensuring exceptional service delivery to both internal and external customers. This position involves strategic planning, operational oversight, and quality assurance to drive customer satisfaction and business growth in a fast-paced environment.

Responsibilities

• General Management, Training and Development of the Support Team
• Strategic Planning, Budgeting and Forecasting
• Operational and Technical Oversight of a Variety of Support Tasks
• Quality Assurance, Compliance and Customer Satisfaction
• Pricing/Quoting

Requirements

• Demonstrated related performance management experience and/or training or equivalent combination of education and experience
• Strong understanding of business management, including basic financial analysis, operational processes, and customer service
• Excellent communication, interpersonal, mentoring, and leadership skills
• Passionate desire to lead and develop a Team
• Ability to strategize, solve problems effectively, and handle multiple priorities in a fast-paced environment
• Proficiency with standard business software and the ability to learn and work within various technologies

Nice-to-haves

• Fire and life safety experience

Benefits

• Competitive base salary plus bonus opportunities
• Company health insurance and 401K
• Comprehensive PTO