Director of Ticket Operations

$40,000 - $45,000/Yr

Louisiana Tech University - Ruston, LA

Part-time - Mid Level

Ruston, LA

Educational Services

About the position

The Director of Ticket Operations at Louisiana Tech University is responsible for ensuring the effective and efficient operation of the Ticket Office. This role involves providing exemplary customer service, overseeing staff, managing ticket sales and game operations, and ensuring compliance with regulations. The position plays a crucial role in maintaining the integrity of ticketing processes and supporting the athletic department's revenue goals.

Responsibilities

• Provide exemplary customer service to Louisiana Tech athletic supporters; answer phone calls and emails from customers in a timely and efficient manner
• Oversight of part-time staff and student workers - including staffing and scheduling of events and office hours
• Build and maintain ticket manifests - ensuring their integrity and accuracy
• Assist in managing all aspects of game operations for various athletic department events as assigned
• Ensure that event reconciliations and ticket deposits are precise
• Compile reports to ensure that all measured tasks/goals for revenue and operations are met in an efficient manner
• Assist marketing personnel with the development of sales and support materials
• Work closely with athletic development office to ensure proper management of athletic donor programs as they relate to ticket sales initiatives and donor relations
• Additional responsibilities as assigned by Assistant Athletic Director for Ticket Operations

Requirements

• Possess a bachelor's degree, master's degree preferred; collegiate athletic experience preferred
• Capable of working nights and weekends
• Strong oral and written communication skills
• Knowledge of communication and marketing best practices
• Organizational skills and ability to handle multiple tasks and details effectively
• Ability to effectively interact with a wide variety of constituencies
• Maintain a thorough knowledge of NCAA, Conference USA, and Louisiana Tech policies and procedures
• Ability to meet established deadlines
• Proficient knowledge of Ticketmaster and/or Paciolan ticketing system
• Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

• Salary range of $40,000-$45,000
• Equal Opportunity/Affirmative Action/ADA Employer
• Supportive environment for ethnic minorities, women, veterans, and persons with disabilities