Director of UL Technology Services

George Mason University - Fairfax, VA

Full-time - Director

Onsite - Fairfax, VA

Educational Services

About the position

The Director of UL Technology Services at George Mason University is responsible for providing leadership and strategic direction for the planning, development, deployment, and maintenance of technology systems that support University Life programs. This role involves overseeing the UL Technology Services team, optimizing technology resources, and enhancing the overall experience for students and staff through effective technology solutions.

Responsibilities

• Provides strategic leadership and effective supervision to the UL Technology Services team.
• Executes a team-based strategy to minimize single-person dependencies for technology administration and management.
• Mentors and plans professional development of staff to strengthen functional and technical skills.
• Establishes and monitors team and individual goals to advance the unit’s mission and ensures quality service delivery.
• Evaluates the team’s capacity and ensures alignment with strategic priorities.
• Develops and maintains effective collaborative partnerships with divisional unit leaders and operationalizes ongoing strategic planning.
• Provides consultation to units regarding software platform needs and ensures readiness for Mason’s ASRB review process.
• Ensures technology implementations are managed with strong project management oversight with an eye toward continuous improvement.
• Provides divisional strategy and oversight for hardware technology investment, maintenance, and replacement.
• Evaluates, analyzes, establishes, and maintains methods and procedures that protect continuity of operations and promote best practices for University Life technology investments.
• Oversees ongoing development of team standard operating procedures and functional documentation.
• Oversees compliance with Mason’s technology security standards for hardware and software technology deployed in the division.
• Develops and maintains effective relationships with technology vendors and ensures university procurement policy is followed with contract management.
• Maintains current knowledge of technology advancements, particularly in the edtech space.
• Oversees technology contract management cycle and ensures effective planning with units, Mason Procurement, and related vendors.
• Serves as divisional representative with key university stakeholders including Information Technology Services and University Audit.

Requirements

• Master’s degree in related field or equivalent combination of education and experience.
• Experience managing both hardware and software platforms with a moderate level of complexity.
• Experience developing and deploying effective business process improvements with technology.
• Knowledge of enterprise-level systems and related configuration to oversee platform management.
• Demonstrated knowledge of Microsoft Windows, MacOS, and Active Directory infrastructure and related tools.
• Demonstrated skill in managing multiple full-time technology staff.
• Demonstrated competency in managing technology projects.
• Demonstrated oral and written communication skills.

Nice-to-haves

• Experience providing technology training.
• Experience using programming and scripting languages such as Python, SQL, Powershell, JavaScript, XML, HTML, etc.
• Knowledge of server management best practices and virtualization for technology planning, implementation, and maintenance.
• ITIL certification preferred.

Benefits

• Salary commensurate with education and experience.
• Hybrid eligible workplace type.