Director of Warehouse Operations

$120,000 - $140,000/Yr

Airport Home Appliance - Hayward, CA

Full-time - Senior

Hayward, CA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Director of Warehouse Operations (DWO) at Airport Home Appliance is responsible for overseeing the operations of the Distribution Center, focusing on expense management, compliance, safety, security, and workforce management. The DWO will lead the warehouse team, ensuring exceptional customer service and product flow while fostering a positive workplace culture aligned with the company's mission. This role requires collaboration with various departments and the implementation of operational strategies based on data analysis to enhance service delivery.

Responsibilities

• Monitor warehouse performance and profitability, providing recognition for achievements and making necessary adjustments.
• Build and maintain strong partnerships with Human Resources, Safety & Asset Protection, Sales, and Support Teams.
• Identify performance barriers and leverage cross-functional resources to address issues.
• Manage P&L statements and utilize financial reports to inform strategic decisions.
• Seek opportunities to enhance staffing productivity and overall branch efficiency.
• Empower team members to make decisions and take ownership of their roles.
• Foster a culture of trust and support training initiatives, removing obstacles to employee growth.
• Encourage continuous improvement through feedback on leadership performance.
• Prepare and support the team in adapting to changes within the organization.
• Hire, train, and coach Associates, aligning individual goals with organizational objectives.
• Promote and enforce safety programs and guidelines.

Requirements

• 5 years of leadership experience in warehouse, distribution, or large retail settings, with at least 3 years in P&L management.
• Proven ability to build relationships in a matrixed environment.
• Proficient in Microsoft Office Suite.
• Experience with ERM and CRM software is a plus.
• Strong ability to drive engagement, assess and develop talent, and focus on customer results.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance