Director, Office Operations

$170,000 - $230,000/Yr

Datadog - New York, NY

Full-time - Senior

New York, NY

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Director of Office Operations at Datadog will lead operational support across multiple offices, ensuring a positive employee experience and organizational efficiency. This role involves managing office procedures, developing staff, overseeing budgets, promoting collaboration, and maintaining workplace culture, with frequent travel to various offices expected.

Responsibilities

• Lead Office Operations for Datadog offices across five continents
• Provide reliable support for operations by implementing procedures and enhancing employee experience
• Develop, coach, and empower leaders in each office
• Enhance teamwork, productivity, creativity, and career development for Office Operations team members
• Nurture a positive, inclusive work environment to achieve organizational efficiency
• Travel regularly to all offices to ensure consistency and exceptional customer service
• Collaborate with internal departments to foster productive partnerships
• Partner with the Construction Team to improve physical office design
• Oversee department budgets, including repairs, furniture, and employee events
• Use data to track and improve OfficeOps performance in all offices

Requirements

• Minimum 12 years of relevant work experience
• Minimum 10 years of full-time people management experience
• Experience managing rapid company growth and developing supporting teams
• Experience with career path development and organizational structure
• Strong interpersonal skills with an empathetic demeanor
• Willingness to frequently travel to all offices
• Problem-solving skills with a focus on improving workflows and processes
• Excellent communication skills, both verbal and written
• Reputation for implementing pragmatic solutions
• Ability to remain calm and productive under pressure
• Excellent time management, prioritization, and multitasking skills

Nice-to-haves

• Passion for technology and willingness to grow skills

Benefits

• Continuous career development and pathing opportunities
• Sales training in MEDDIC and Command of the Message
• Product training for in-depth understanding of products
• Best in breed onboarding
• Internal mentor and buddy program
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits package
• Friendly and inclusive workplace culture
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan