Director, Operations - Comcast Business, Inside Sales Center

$132,156 - $198,233/Yr

Comcast - Centennial, CO

Full-time - Senior

Centennial, CO

11-50 employees

Broadcasting and Content Providers

About the position

The Director of Operations at Comcast Business is responsible for leading the Business Operations department, ensuring adherence to standards related to customer profitability, pricing, contracts, and equipment investments. This role involves overseeing the development and implementation of performance metrics and tools, providing leadership across multiple functional areas, and managing budgets. The position requires strategic development and execution to enhance operational efficiency and profitability.

Responsibilities

• Directs the activities of the Business Operations department.
• Ensures unit standards around customer profitability, pricing, contracts, and equipment investments are maintained.
• Oversees the development and implementation of customer and contract performance metrics and tools.
• Evaluates actual results against expected performance and communicates areas for improvement.
• Establishes, evaluates, and implements performance metrics for functions supervised.
• Measures and analyzes actual performance and makes recommendations for improving profitability.
• Reviews and analyzes forecasts and recommends changes when appropriate.
• Directs training and education to Managers on metrics and tools to improve financial performance.
• Collaborates with cross-functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication.
• Coordinates and drives cross-functional initiatives, proactively identifying dependencies and driving issues to resolution.
• Oversees expense budgets for the unit.
• Collaborates with other operational departments to ensure resources are available to support daily needs and special projects.
• Hires, trains, evaluates, coaches, and counsels staff.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 10+ years of relevant work experience.
• Strong leadership skills and experience in team operations.
• Ability to establish and implement performance metrics.

Nice-to-haves

• Experience in managing budgets and financial performance.
• Familiarity with customer service and operational excellence principles.

Benefits

• Competitive salary range of $132,155.58 - $198,233.36.
• Commission eligibility for sales positions and bonus eligibility for non-sales positions.
• Best-in-class benefits including health, dental, and vision insurance.
• Support for physical, financial, and emotional well-being through personalized benefits.