Director, Operations (DaVita IKC)

DaVita - Richmond, VA

Full-time - Director

Richmond, VA

Ambulatory Health Care Services

About the position

As a member of the Value Based Care team, the Director, Operations - Integrated Kidney Care (IKC) will report directly to the Vice President of Integrated Kidney Care. This leader will operate across both government and commercial VBC lanes leading functions to ensure the overarching success of programs in the Virginia and North Carolina area. The ideal candidate will be responsible for supporting the development of business strategy, engaging with internal and external partners, aggregating and synthesizing analysis, partnering with various functions across the enterprise to drive strategic planning, innovation, and execution. This individual will organize management processes, drive business communications internally and externally, and support teammate engagement. This teammate will partner with DaVita Kidney Care, Nephrologists, supporting business functions and operating teams. DaVita Integrated Kidney Care (IKC) is the leading value based care provider for patients with kidney disease. We support patients with kidney disease holistically to address the totality of their healthcare needs, ultimately reducing medical complications and overall healthcare cost. Our operating model and performance leads the industry. We believe that all patients with kidney disease deserve this comprehensive level of care. It creates a win-win-win, for the patients, for the Government, and for providers. The Director of Integrated Kidney Care will help guide business innovation and operations to new levels of performance. Successful candidates will demonstrate a track record of top performance and desire to help improve our overall healthcare system. Candidate must be located in Northern Virginia or Eastern North Carolina. The role is a hybrid role - travel in the market is determined by market needs.

Responsibilities

• Organize IKC central team efforts and collaboration across lanes
• Prepare and participate in monthly operating reviews with senior leadership
• Support internal/external communication by helping to craft and deliver key messages
• Highlight management process gaps or improvement opportunities, then implement solutions
• Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership
• Collaborate across teams to perform analyses and synthesize results
• Work across operational and innovation teams to advance best in class capabilities in the market

Requirements

• Prior experience as Director of Strategy, General Management, Operations, or similar role supporting enterprise-level initiatives or prior experience within healthcare or operations leadership
• Experience leading the design, implementation, & administration of operating strategies, operating models, governance models, and service delivery models
• Experience with continuous improvement processes & initiatives
• Experience with ideation & innovation processes & development
• Experience with budget administration
• Demonstrated track record in strategic thinking
• Ability to influence others to achieve objectives
• Resourcefulness—the ability to find and implement effective solutions despite time or resource constraints
• Integrity; must be viewed as highly trustworthy and able to keep matters confidential
• Ability to handle matters proactively and expeditiously, following through on initiatives & projects to successful completion
• Ability to handle confidential and sensitive information with discretion
• Judgment and decision-making ability - must know when and how to 'push-back' on decisions and how to make tough calls to keep work moving forward

Nice-to-haves

• Experience in healthcare operations
• Familiarity with value-based care models
• Strong communication skills
• Ability to work in a hybrid environment

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching