HMSHost - Arlington, VA
posted 3 months ago
The Director of Operations II role at HMSHost is a pivotal leadership position responsible for overseeing all revenue-generating and operational activities at the location. This role is primarily executed through a team of restaurant managers and support staff, ensuring that all restaurants are clean, adequately staffed, open for business, and operating to high operational and financial standards. The Director of Operations II (DO-II) is tasked with holding assigned Food & Beverage Multi-Unit Managers, General Managers, and staff accountable for their performance. A significant aspect of this role involves building and maintaining successful relationships with various stakeholders, including landlords, unions, and DBE/Joint Venture partners. The DO-II is expected to exercise broad discretion and judgment in making effective leadership decisions that drive the success of the operations. Key responsibilities include ensuring that all restaurant managers recognize the importance of preparing each restaurant for the next day’s opening, facilitating the development and implementation of the annual budget and financial forecasts, and leading unit management to achieve budgeted sales and profit goals. The DO-II is also responsible for staffing and deployment, which includes interviewing candidates for key positions, making hiring and termination decisions, and ensuring that all restaurants have a designated leader on-site during operational hours. The role emphasizes employee engagement, diversity, and inclusion, and the DO-II is expected to support company recognition initiatives and develop plans to motivate and recognize restaurant staff for their contributions. In addition to operational oversight, the DO-II must ensure that daily orders are prepared, units are stocked appropriately, and that restaurant staff are proficient in using company tools and programs. The role also involves maintaining a working knowledge of brand standards and implementing creative strategies to increase revenue. Safety and compliance with health standards are paramount, and the DO-II is responsible for training staff on wellness protocols and ensuring that safety standards are met across all operations. This position reports to the Regional Director of Operations and requires a varied and rotating schedule to monitor operations effectively across different shifts.