Director, Operations-IV

Simon Property Group - Gurnee, IL

Full-time - Senior

Gurnee, IL

501-1,000 employees

Real Estate

About the position

The Operations Director is responsible for enhancing the customer shopping experience and tenant sales by maintaining a clean, safe, and aesthetically pleasing environment at the Gurnee Mills center. This role involves overseeing all operational functions, projects, construction, and contracted services, ensuring compliance with Simon standards while managing maintenance, groundskeeping, and custodial teams.

Responsibilities

• Develop a 5-year capital plan to maintain and enhance property assets.
• Oversee preventative maintenance of equipment and related logs.
• Ensure property safety systems are up to code and maintained.
• Conduct daily walk-throughs of the property to ensure optimal operating conditions.
• Assist in managing procurement and application of goods and services within budget.
• Manage property operating expenses and address financial variances.
• Conduct regular property inspections and prioritize capital projects.
• Manage work processes for capital projects and ongoing services.
• Oversee preventative maintenance programs and necessary repairs.
• Manage relationships with third-party contracted service providers.
• Co-manage construction activities with the corporate development team.
• Maintain a safe environment by identifying and eliminating safety hazards.
• Lead maintenance staff in assignments and performance reviews.
• Ensure public safety and effective risk management.
• Read and interpret engineering drawings and schematic diagrams.
• Assist General Manager in maximizing profit margins.
• Perform condition assessments for long-range capital planning.
• Ensure accuracy of information in the capital database.
• Review and process vendor invoices timely.
• Understand leases to determine financial responsibilities for operational issues.
• Implement energy plans to minimize costs while ensuring safety.
• Prepare and oversee operational budgets.
• Provide leadership and guidance in operations and customer service.
• Fulfill Manager-on-Duty rotation and manage daily activities.
• Support operations for special events and holidays.
• Contribute to the annual update of the Center's strategic plan.
• Complete required reports on a weekly, monthly, and quarterly basis.
• Assist in managing the Comprehensive Emergency Management Plan.
• Oversee operations during crisis situations to ensure safety.
• Resolve escalated customer complaints.
• Plan and oversee a fire safety program with local officials.
• Establish relationships with key civic leaders.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 5 years of prior Operations, Facilities, or Property Management experience.
• Working knowledge of maintenance and operational functions preferred.
• Ability to read and understand blueprints, CAD drawings, and schematics.
• Meets commitments and produces accurate work.
• Solution-oriented and results-driven.
• Basic to moderate computer skills (email, Excel, Word, online order systems).
• Valid Driver's License.
• Ability to lift and carry up to 50 pounds.