Director, Operations-IV

Simon Management Associates II - Gurnee, IL

Full-time - Mid Level

Gurnee, IL

Real Estate

About the position

The Operations Director Center is responsible for enhancing the customer shopping experience and tenant sales by maintaining a clean, safe, and aesthetically pleasing environment. This role involves overseeing all operational functions, projects, construction, and contracted services at the center, ensuring compliance with Simon standards and effective asset management.

Responsibilities

• Develop a 5-year capital plan to maintain and enhance property assets.
• Oversee Preventative Maintenance of equipment and maintain related logs.
• Ensure property safety systems are up to code and regularly inspected.
• Conduct daily walk-throughs of the property to assess physical asset conditions.
• Respond rapidly to operational issues identified during inspections.
• Assist in managing procurement and application of goods and services within budget.
• Manage Property Operating expenses to stay within budget levels.
• Conduct regular property inspections and assess physical assets.
• Prioritize capital projects based on critical needs and affordability.
• Manage work processes for capital projects and ongoing services, including scope development and contractor evaluations.
• Oversee preventative maintenance programs and necessary repairs or construction work.
• Manage relationships with third-party contracted service providers.
• Co-manage construction activities with the corporate Development team.
• Maintain a safe environment by identifying and eliminating safety hazards.
• Lead maintenance staff in work assignments and training.
• Assist in performance reviews of maintenance staff.
• Ensure public safety and effective risk management.
• Read and interpret engineering drawings and schematic diagrams.
• Assist General Manager in maximizing profit margins.
• Perform Condition Assessments to inform long-range capital plans.
• Ensure accuracy of information in the capital database.
• Review and process vendor invoices timely to ensure accurate service provision.
• Implement energy plans to minimize costs while ensuring a safe shopping experience.
• Prepare and oversee operational budgets for property operations.
• Provide leadership and guidance to Center staff in operations and customer service.
• Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
• Support special events and holidays with operational assistance.
• Contribute to the preparation and annual update of the Center's strategic plan.
• Complete required weekly, monthly, and quarterly reports.
• Assist in managing the Comprehensive Emergency Management Plan.
• Oversee operations during crisis situations to ensure safety and security.
• Resolve escalated customer complaints.
• Work with security and local officials to plan and oversee fire safety programs.
• Establish relationships with key civic leaders.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 5 years of prior Operations, Facilities, or Property Management experience.
• Working knowledge of maintenance and operational functions preferred.
• Ability to read and understand blueprints, CAD drawings, and schematics.
• Meets commitments and produces accurate work.
• Solution-oriented and results-driven.
• Basic to moderate computer skills (email, Excel, Word, online order systems).
• Valid Driver's License.
• Ability to lift and carry up to 50 pounds.