Director Operations Member Services
Kaiser Permanente•San Diego, CA
481d•$112,000 - $145,000
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About The Position
The Director of Operations Member Services at Kaiser Permanente is responsible for providing leadership and strategic direction to the Local Member Services professional staff across multiple sites. This role involves overseeing daily operations, managing case processing, resolving issues, and ensuring high-quality service for both internal and external customers. The director will collaborate with regional and local leadership to minimize financial risks and ensure contract integrity, while also focusing on member retention and satisfaction.
