Director Operations NNEST-PC

$68,000 - $179,000/Yr

Dartmouth Health - Lebanon, NH

Full-time - Director

Lebanon, NH

Ambulatory Health Care Services

About the position

The Director of Operations for the Center of Northern New England Systems Transformation for Primary Care (NNEST-PC) at Dartmouth-Hitchcock is a pivotal leadership role that encompasses the fiscal management and strategic oversight of operations within the Department of Community & Family Medicine (CFM). This position is essential in addressing the significant challenges of delivering high-quality and equitable primary care in rural settings. The NNEST-PC initiative aims to foster innovative and timely regional collaborations to enhance primary care services. This role involves working closely with various stakeholders, including Dartmouth Health, Geisel School of Medicine, and other regional and national institutions, to drive primary care transformation efforts. In this capacity, the Director will oversee and manage NNEST-PC staff, ensuring that all endeavors meet quality standards and achieve success. The role requires convening and collaborating with leaders across patient care, research, policy, and education to advance the mission of NNEST-PC. The Director will lead initiatives to enhance team dynamics, productivity, and staff satisfaction while minimizing turnover. Additionally, the position involves monitoring and analyzing key performance metrics to ensure optimal efficiency in project execution. The Director will also be responsible for developing and implementing process improvements, guidelines, and standard operating procedures (SOPs) in alignment with institutional policies. Budget management and quality adherence in operations are critical components of this role, as is the responsibility for interviewing and hiring candidates for various positions within the department. The Director will actively participate in divisional and organizational meetings, convene advisory committee meetings, and oversee the NNEST-PC Advisory Council. Furthermore, the role includes seeking grant funding and philanthropic support to sustain the initiatives of NNEST-PC, as well as developing communication strategies and tools to effectively convey project information to partners and stakeholders.

Responsibilities

• Provides oversight and management of NNEST-PC staff, ensuring quality and success of endeavors.
• Convenes and collaborates with leaders in patient care, research, policy and education at Dartmouth Health, The Dartmouth Institute, Geisel School of Medicine, Dartmouth College, University of Vermont, Maine Health and other regional and national institutions to advance primary care transformation.
• Leads efforts to ensure effective team dynamics and teamwork to maximize productivity, ensure staff satisfaction, and minimize staff turnover while maintaining high quality standards.
• Collaborates with staff and leadership as well as other functional groups, across multiple projects, to ensure timelines and financial goals are being met.
• Initiates, leads, develops and implements process improvement efforts across coverage area.
• Development and implementation of process improvements and guidelines (including SOPs) for the coverage area, subject to institutional guidelines.
• Directs and oversees functions for NNEST-PC subject to established institutional developed processes, striving to promote conduct of safe, compliant, and high-quality.
• Monitors and analyzes metrics for workload volume, productivity, utilization and other metrics to ensure projects are conducted with optimal efficiency for NNEST-PC.
• Initiates, leads, develops and implements efforts including training, staff development, process improvements, quality management and other initiatives for NNEST-PC.
• Collaborates with Faculty Leaders, Directors, Managers, and other functional group key representatives.
• Monitors and manages budget and quality adherence in operations for the NNEST-PC.
• Interviews job candidates and makes hiring decisions for positions across Department.
• Actively participates in appropriate divisional leadership meetings, department meetings and organizational meetings.
• Convenes regular advisory committee meetings for NNEST-PC where proposed protocols are presented to the group and divisional decisions are made whether to accept or include a study based on business and scientific evidence. Oversees the NNEST-PC Advisory Council.
• Seeks grant funding and philanthropy to support the work of NNEST-PC.
• Serves as leadership resource for staff and cross-functional personnel regarding the operational aspects of NNEST-PC.
• Develops website, and communication tools and strategies.
• Oversees project communications via web sites and written materials for partners, sponsors and governmental agencies.
• Develops budgets and perform operational assessments of Investigator Initiated protocols for NNEST-PC.
• Performs other duties as required or assigned.

Requirements

• Proven leadership experience in healthcare operations management.
• Strong understanding of fiscal management and budget oversight.
• Experience in primary care transformation initiatives, particularly in rural settings.
• Excellent collaboration and communication skills to work with diverse stakeholders.
• Ability to analyze metrics and implement process improvements effectively.
• Experience in staff development and training initiatives.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with grant writing and fundraising efforts.
• Familiarity with healthcare policy and regulatory requirements.
• Knowledge of project management methodologies.
• Experience in developing communication strategies for healthcare initiatives.

Benefits

• Health insurance coverage
• Dental insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities