Royal Bank of Canada - Raleigh, NC
posted 3 days ago
About the position
This role oversees a team responsible for operation related activities related to Payments and AML. You will also be responsible for Fraud for the bank which is managed through an Intra-Group arrangement. Includes day to day management of staff, balancing workloads, monitoring service levels and building relationship with stakeholders. Focus on the long-term, strategic activities of the department with an emphasis on managing risk and servicing in the payments and processing spaces. Responsible for Issues identified and assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross-functional teams. The Director, Payments and Processing is the Operational lead in their space with full ownership of Payments systems for RBC Bank including Wires, ACH, Check processing and all other forms of payment. The role owns the processes end to end, understands and mitigates regulatory risk. They are also responsible for maintaining the Intra-Group arrangements with Fraud Operations ensuring appropriate cost control, and productivity in the relationship. The role own the 1LOD AML program and activities including client contacts to remediate for missing critical AML related data. Additionally, this role is also the key contact and owner of any client harm assessments or remediation that may result from any operational related issues in the Payments and Processing space.
Responsibilities
- Owns Payments and Processing for RBC Bank including any related issues that require remediation
- Owns the Payments reporting for the ERC and RBC Bank Board and the associated intra-group relationship
- Owns 1LOD AML Program
- Ensures our Reg E activities are fully compliant
- Responsible to reduce operational, legal and compliance risk in the payments and AML areas
- Sets up appropriate Quality Assurance tasks to ensure adherence to US Regs
- Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals
- Provides ownership and oversight of remediation / action plans for OCC Matters Requiring Attention (MRAs), Audit Issues, Operational Risk Issues, and Regulatory Compliance Findings ensuring business units create action plans which are sustainable and treat the risk; verifies evidence prior to issue closure to ensure risk is appropriately mitigated; escalates as appropriate
- Works collaboratively with GRM Operational Risk (RBC Bank) and other functional stakeholders to implement process improvements
- Represents RBC Bank at the senior management level to Auditors and Regulators, and to the Risk Committee of the RBC Bank Board of Directors
- Establish and maintain positive working relationships with business partners, sponsors, internal and external partners
- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
Requirements
- Bachelor's degree required
- Minimum 10 years' experience required in Operations or Operational Risk, or equivalent areas
- Experience in several of the following spaces: Payments, Fraud, AML, Reg E processing
- Strong Leadership, facilitation, negotiation, verbal & written communication skills to deal with senior executives
- Ability to identify and utilize internal and external networks to influence situations and establish effective relationships
- Strong Presentation skills and technologically self-sufficient in Access, Microsoft Word, Excel, Power Point, Outlook
- Strong People Management and Operational Risk Management background
- Strong knowledge of RBC' Bank's Business and Functional Units including processes, systems and client needs
- Experience with creating, documenting, implementing and managing efficient, effective & client-friendly product fulfillment processes
- Strong analytical & problem solving skills, with a keen attention to detail. Accurately defines problems and identifies relevant factors while objectively considering alternatives and anticipating the client impact of possible solutions
- Strong verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to build close relationships with clients
