Delta Utility Services - New Orleans, LA
posted 3 months ago
About the position
Delta Utilities is seeking a highly experienced and motivated product owner of operations technology to play a crucial role in managing and supporting all operations and gas supply applications within the organization. This role serves as the primary liaison between business and information technology (IT), ensuring seamless communication and collaboration. The ideal candidate will have experience leading the implementation and configuration of critical systems, including SCADA, GIS, ETRM, and others, while working closely with external partners and stakeholders. It is a full-time position based in New Orleans, Louisiana. In this position, you will oversee the operation and support of all operation technology (OT) and gas supply applications, ensuring system reliability, security, and scalability to meet the organization's operational needs. You will manage software updates, patches, and system upgrades in coordination with IT, and lead the configuration and implementation of OT systems, guiding external partners, such as Accenture, through the process. Monitoring project timelines will be essential, ensuring all milestones are met on schedule and within budget. You will document and communicate project status, risks, and issues to senior management, serving as the primary point of contact between business stakeholders and IT. This involves translating business needs into technical requirements and collaborating with cross-functional teams to align technology solutions with business objectives. You will also develop and document processes related to OT and Gas Supply applications, ensuring they align with company policies and industry best practices, while training and mentoring team members and stakeholders on new processes and system functionalities. Additionally, you will identify opportunities for process improvement and system optimization within the OT landscape and lead initiatives to enhance system performance and user experience, driving operational efficiency.
Responsibilities
- Oversee the operation and support of all operation technology (OT) and gas supply applications, including SCADA, GIS, and ETRM systems, ensuring system reliability, security, and scalability to meet the organization's operational needs.
- Manage software updates, patches, and system upgrades in coordination with IT.
- Lead the configuration and implementation of OT systems, guiding external partners, such as Accenture, through the process.
- Monitor project timelines, ensuring all milestones are met on schedule and within budget.
- Document and communicate project status, risks, and issues to senior management.
- Serve as the primary point of contact between business stakeholders and IT, translating business needs into technical requirements.
- Collaborate with cross-functional teams to align technology solutions with business objectives, facilitating effective communication between departments to ensure smooth operation and continuous improvement of OT systems.
- Develop and document processes related to OT and Gas Supply applications, ensuring they align with company policies and industry best practices, train and mentor team members and stakeholders on new processes and system functionalities.
- Identify opportunities for process improvement and system optimization within the OT landscape and lead initiatives to enhance system performance and user experience, driving operational efficiency.
Requirements
- Bachelor's degree in Information Technology (IT), Computer Science, Engineering, or a related field; advanced degree preferred.
- Minimum of seven years of experience in Operations Technology (OT) or a related field, preferably within the utility or similar regulatory industry.
- Proven experience managing SCADA, GIS, ETRM, and other OT systems.
- Strong project management skills, with experience leading large-scale technology implementations.
- Excellent communication and interpersonal skills, with the ability to liaise between technical teams and business stakeholders.
- Knowledge of industry regulations and compliance requirements related to OT systems.
- Ability to work independently and as part of a team in a fast-paced environment or collaborate with external partners.
