Mansfield Oil Company - Gainesville, GA
posted 4 months ago
The Director, Operations is a pivotal role responsible for the comprehensive planning and execution of middle office operations within Mansfield Oil. This position is crucial for ensuring that the company's operational objectives are met, with success measured through various performance metrics such as OKR execution, Lift to Turn (L2T), Credit/Rebill processes, departmental expense management, staffing levels, technology enablement, process improvement, and overall employee engagement scores. The Director will lead and manage the relationships between the Middle Office (Billing), Front Office, and Back Office, ensuring effective collaboration across teams to deliver a best-in-class customer experience. In this role, the Director will be tasked with coaching and mentoring staff, developing clear goals that align with company objectives, and implementing strategies to enhance departmental leadership. This includes creating a vision for each team, utilizing OKRs to maintain focus on high performance, and continuously evaluating talent to ensure the right skills are in place. The Director will also be responsible for managing the P&L and budget, developing training plans, and collaborating with various departments to optimize processes and technology use. The Director, Operations will play a key role in maximizing productivity while minimizing costs, all while maintaining high standards of customer service. This position requires a hands-on approach to ensure accuracy and timeliness in operations, as well as strong communication skills to foster teamwork and collaboration across the organization. The ability to manage multiple projects and tasks simultaneously is essential, as is the capacity to develop innovative solutions to complex problems.