Director Operations

Id Logistics - Delanco, NJ

Full-time

Delanco, NJ

Professional, Scientific, and Technical Services

About the position

The position involves directing the operations of multiple temperature-controlled warehouse facilities located in the Northeast region, focusing on robotics, packaging, e-commerce, fulfillment, and distribution. The successful candidate will be responsible for delivering excellence to meet customer demands and the expectations of the company and the entire team. This role requires evaluating overall operations and developing both short-term and long-term goals to unify operations, optimize costs, and drive customer growth while delivering key performance metrics. The candidate will oversee all warehousing, distribution, packaging, and transportation operations at their sites, ensuring that expectations are not only met but exceeded. A significant focus of this role is on continuous improvement, making decisions that enhance safety, service, operational excellence, and profitability. The candidate will direct and oversee programs to ensure the safety of all associates, equipment, and property, while also ensuring compliance with all company, customer, and government/regulatory requirements. The position demands a comprehensive knowledge and experience in leading complex food-grade warehousing operations, with a strong emphasis on food-grade distribution. Flexibility and a willingness to support operations 24/7 are essential, as is a broad range of leadership skills, particularly in safety management. The candidate must be adept at giving and receiving innovative, creative, and constructive feedback to foster team growth, productivity, and profitability. A history with performance management systems, progressive discipline, and safety reporting is crucial, along with experience in the fiscal components of multi-facility management, including budgeting and cost controls. Knowledge of OSHA regulations and industry requirements is also necessary. A bachelor's degree in supply chain, logistics, industrial engineering, or a related field is required, with an MBA or advanced degree being a plus. Bilingual proficiency in English and Spanish is highly preferable. The candidate should have a minimum of 8 years of leadership experience in warehouse operations, e-commerce, fulfillment, and food-grade distribution, along with Lean/Six Sigma certification and a proven track record of continuous process improvement. Advanced analytical capabilities and experience with Warehouse Management Systems (WMS) are also required, as is experience working for a top contract logistics provider and exposure to automation providers or retailers with significant investments in warehouse automation systems. Excellent leadership, presentation, and problem-solving skills are essential, as is the ability to create a positive work environment for both bilingual hourly and salaried team members. The role requires a willingness to travel up to 50% as needed.

Responsibilities

• Direct the operations of multiple temperature control warehouse facilities located in the NE region with robotics, packaging, e-commerce, fulfillment and distribution.
• Deliver excellence to meet customer demands, company expectations and needs of the entire team.
• Evaluate overall operations and develop short term and long-term goals.
• Unify operations, cost optimization, customer growth and deliver key performance metrics.
• Oversee all warehousing, distribution, packaging and transportation operations at your sites to meet or better yet exceed expectations!
• Focus on continuous improvement and make decisions to enhance safety, service, operational excellence, and profitability.
• Direct and oversee programs to ensure safety of all associates, equipment and property.
• Ensure compliance with all company, customer and government/regulatory requirements.

Requirements

• Comprehensive knowledge and experience leading complex food grade warehousing operations.
• Experience in food grade distribution.
• Flexibility and willingness to support operations 24/7 if needed.
• A broad range of leadership skills with particular emphasis on safety.
• Ability to give and receive innovative, creative and helpful feedback for team growth, productivity and profitability.
• History with performance management systems, progressive discipline, and safety reporting.
• Experience with the fiscal components (budgeting, cost controls, etc.) of multi facility management.
• OSHA knowledge and expertise.
• Exposure to industry regulations and requirements.
• Bachelor's degree in supply chain, logistics, industrial engineering, or a related field.
• MBA or an advanced degree is preferred.
• Bilingual English/Spanish is highly preferable.
• Minimum 8 years of Warehouse Operations Leadership, e-commerce, fulfillment and food grade distribution experience.
• Lean / Six Sigma certification.
• A track record of Continuous Process Improvement.
• Advanced analytical capabilities and experience with WMS systems.
• Experience working for a top Contract Logistics provider.
• Exposure to an automation provider/integrator and/or retailer/ecommerce company with significant investment in warehouse automation systems.
• Excellent leadership skills.
• Excellent presentation skills.
• Consensus builder and team player.
• Track record of leading multiple e-commerce operations.
• P&L management experience is a must.
• Cross functional champion with a safety-first mindset.
• Servant and hands-on leadership style.
• Strong problem-solving skills.
• Strong experience effectively managing and creating a positive work environment at all levels for bilingual hourly team members and salaried team members.