Director, Operations

Brident Dental And Orthodontics - Austin, TX

Full-time - Mid Level

Austin, TX

501-1,000 employees

About the position

The Director of Operations will lead the Austin, Texas region, focusing on financial, operational, and patient care excellence. This role is accountable for key financial and operational results and is responsible for the leadership and development of the region's management team. The Director will collaborate with office management, Clinical Directors, and Corporate Leadership to ensure high-performing teams dedicated to achieving results aligned with the company's values and goals.

Responsibilities

• Work with operations and finance to develop and finalize budgets.
• Analyze business and financial data to recognize trends, build on strengths, improve weak areas, and identify anomalies occurring in the region.
• Develop action plans to improve performance.
• Provide leadership, direction, and communication necessary to achieve budget results and operating goals for each office in the region.
• Oversee and ensure office management and staff focus on providing consistent, excellent patient service.
• Maintain working knowledge of competitors in the marketplace and stay well networked within the region.
• Oversee the execution and completion of priority projects and initiatives.
• Oversee the opening of all new offices in the region and ensure an immediate positive contribution.
• Ensure compliance with federal, state, and local regulations impacting business operations.
• Ensure compliance with company policies and practices.
• Manage office teams in areas of performance and counsel managers to ensure they counsel employees.
• Give positive feedback and address performance issues quickly and thoroughly.
• Oversee and lead ongoing succession planning in the region.
• Serve as a role model.

Requirements

• Bachelor's in Business Administration with a minimum of two (2) years related work experience as a Business/Office Manager.
• Minimum five years of experience as a multi-unit manager.
• Prior P&L budget management and financial analysis experience.
• Ability to balance necessary skills to achieve success with business results and people development.
• Ability to implement company strategic vision into actionable steps.
• Support for the company's growth and commitment to its values.
• Versatility in working with analytical and financial data, including budgets and financial statements.
• Good judgment and strong interpersonal skills to work well with employees, management, and patients.
• Ability to build relationships across the organization.
• Strong project management and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent time-management and prioritization skills.
• Proficiency in Microsoft Office (Excel, Word, etc).
• Ability to travel within the region and to the corporate office on a regular basis.