Director, Pharmacy Operations and Account Management

$130,100 - $210,315/Yr

Cardinal Health - Dover, DE

Full-time - Senior

Dover, DE

Merchant Wholesalers, Nondurable Goods

About the position

The Director of Pharmacy Operations and Account Management at Cardinal Health is responsible for providing strategic leadership and managing customer accounts to enhance fiscal performance and build long-term relationships. This role involves overseeing a team, ensuring customer satisfaction, and driving profitability through effective account management and operational strategies.

Responsibilities

• Directly lead and develop a team of people leaders
• Manage and maintain high level relationships within accounts & provide strategic direction within accounts
• Communicate capabilities and value proposition of all products and services
• Maintain and deepen business relationships to build long term relationships with a goal of becoming a trusted advisor
• Understand and communicate the customer perspective
• Analyze or review analysis of customer data to identify opportunities to improve profitability and value to the customer
• At a renewal opportunity or other significant customer event, take action to renew or revise offerings that maintain or add profitability and customer value
• Identify, collect, and act on sales opportunities including those identified at the delivery level
• Analyze customer business requirements; prepare and present fast-track proposals
• Work with customer to identify requirements for complex/high-risk delivery
• Monitor account performance measures; execute changes as necessary and perform scheduled reviews
• Develop and manage execution of account plan, including quarterly strategy session with onsite account team
• Update account plan to address actions that will increase Pharmacy Solution's profitability and long-term value to the customer
• Ensure resolution of invoice issues
• Manage business termination including post-mortems and updates to account plan
• Continue development/maintenance of the client relationship
• Utilize clinical and business resources to develop and direct corrective actions as necessary
• Work with Product Manager and field support to acquire and transition staff, systems, or services resources required to deliver on contractual agreements for new business and changes to existing services
• Prepare individual and summary budget and forecasts; present to Group VP - Sales & Customer Account Management for approval
• Review assigned account P&Ls and summary P&L for period-over-period and actual-over budget results; report on drivers for out-of-tolerance conditions and actions taken
• Interview, hire, and supervise Managers
• Set performance targets and provide feedback to Managers

Requirements

• Bachelors and Advanced degree in related field or equivalent work experience preferred
• PharmD or RPh with valid pharmacist licensure in any US state required
• Experience in pharmacy operations or related pharmacy background
• Experience leading and developing a team of direct reports required, with experience managing other people leaders preferred
• Prior experience managing large, complex customer accounts & experience in deal management and proposals
• Experience supporting c-suite executives within broad, large customer bases
• Influential leadership skills & ability to impact business decisions
• Demonstrated strong presentation skills
• Innovative & strategic thought leader with strong critical thinking & problem-solving skills
• Ability to serve as a leader and strategist capable of growing a business in a highly competitive category
• Possess a strong sense of teamwork and collaboration including interacting with professionals at all levels & cross functional teams
• Candidate will need to live in region
• Ability to travel 75%

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs