Director, Platform Engineering & IT

Bridgeway Benefit Technologies - Maple Shade Township, NJ

Full-time - Senior

Maple Shade Township, NJ

About the position

The Director of Platform Engineering & IT at Bridgeway Benefit Technologies is a hands-on leadership role responsible for overseeing a team of Platform Engineers. This position focuses on ensuring a secure and reliable Azure infrastructure for delivering SaaS solutions, migrating customers from on-premises to cloud, and driving operational efficiency. The Director will also engage in customer-facing activities, including pre-sales and support, while maintaining high standards for security and uptime.

Responsibilities

• Own the strategic platform services plan to improve operational scale and efficiency while ensuring cloud infrastructure meets strict security requirements for PHI/PII data.
• Develop trusted relationships with customers to address issues and opportunities collaboratively.
• Maintain relationships with Product, Professional Services, Customer Success, and Engineering teams to enhance cloud infrastructure and leverage cloud-native components.
• Oversee all infrastructure security, collaborating with CTO, Engineering, Legal, and Senior Director of Information Security to manage security policies and procedures.
• Develop processes and tools to drive toward a NoOps approach for cloud infrastructure.
• Partner with VP Engineering to replace legacy product components with modern, cloud-native solutions.
• Define and measure KPIs that support NoOps and cloud-native solutions.
• Assist sales with pre-sales for cloud hosting.
• Manage people, including hiring, setting performance objectives, and providing feedback and coaching.
• Ensure 99.9% uptime for a 24/7 production environment and manage disaster recovery plans.
• Maintain processes for successful annual SOC2 Type2 audit.
• Establish a culture of continuous improvement and accountability for hosting issue resolution and customer satisfaction.
• Ensure the team is staffed, trained, and resourced to meet customer demand and SLAs.
• Manage cloud infrastructure costs while ensuring performance.

Requirements

• 10+ years of experience managing and growing a technical services team.
• Proven track record driving cloud transformation.
• Solid organizational and project-oriented skills, including planning, delegating, task facilitation, and follow-up.
• Strong written and oral communication skills for clear internal and external communications.
• Technical knowledge of Azure or AWS hosting, including Linux (RedHat) and Windows environments; networking, firewalls, application load balancers.
• Experience leveraging security tools for EDR, SEIM, and IDP.
• Experience in SOC2 audit procedures and managing SOC2, HIPAA, or HiTrust audits.
• Experienced in site/application optimization, recovery strategies, and high availability infrastructure implementation.
• Proven success in building, motivating, and retaining high-performance teams.
• Experience developing and implementing processes and consistently delivering against targets in a fast-paced environment.
• Experience managing enterprise support systems (monitoring, observability, backup, etc.).
• Flexibility to manage a 24/7 hosting services environment.
• Bachelor's Degree in Computer Science or related technical discipline or 20+ years of experience in software development, cloud transformation, and product innovation.