Director Platform Success

Populance - Troy, MI

Full-time - Senior

Hybrid - Troy, MI

Furniture and Related Product Manufacturing

About the position

The Director of Platform Success at Populance is a key leadership role responsible for managing and optimizing vendor applications essential for population health and value-based care analytics. This position involves overseeing the full lifecycle of vendor platform applications, ensuring alignment with customer needs, and leading data management and integration efforts. The Director will also act as the primary liaison for clients, driving customer satisfaction and fostering a collaborative team culture focused on excellence and innovation.

Responsibilities

• Lead the selection, configuration, and implementation of vendor applications aligned with value-based care objectives and population health management.
• Cultivate and maintain strong vendor relationships, negotiating contracts and ensuring compliance with service-level agreements (SLAs).
• Collaborate with healthcare providers and clients to customize applications to meet specific patient care and population health goals.
• Partner with service delivery teams for effective onboarding, integration, and application support, focusing on client satisfaction and improved health outcomes.
• Develop and execute a comprehensive data integration strategy to ensure accuracy, consistency, and accessibility across critical systems.
• Lead data integration projects connecting vendor applications with clinical systems to enable seamless data exchange and enhance usability.
• Establish data governance policies to maintain quality, privacy, and security while complying with healthcare regulations (e.g., HIPAA).
• Act as the primary liaison for clients, optimizing application implementation and tailoring solutions to meet population health management needs.
• Oversee vendor application deployments, troubleshooting, providing technical guidance, and delivering customized training for client teams.
• Continuously engage clients to gather feedback, identify improvement opportunities, and ensure long-term success in care delivery.
• Foster a collaborative, client-focused team culture dedicated to excellence, innovation, and continuous improvement.
• Develop and execute long-term strategies for vendor applications and data management, aligning with organizational objectives.
• Identify and implement process improvements to enhance operational efficiency and patient experiences.
• Serve as the primary point of contact for vendor applications and data management, providing regular updates to leadership on performance metrics and opportunities.

Requirements

• Bachelor's degree in Information Technology, Public Health, Healthcare Administration, Data Management, or a related field (Master's preferred).
• 8+ years in vendor management, application implementation, or data management, with 3+ years in leadership within healthcare or population health.
• Proven experience managing end-to-end vendor application implementations and data integration projects in value-based care.
• Strong understanding of data governance, quality standards, and healthcare privacy regulations (e.g., HIPAA).
• Expertise in customer-focused project management, including application customization and troubleshooting.
• Technical proficiency in data management platforms, integration tools, and cloud-based healthcare applications.
• Excellent project management, communication, and interpersonal skills to work effectively with cross-functional teams and stakeholders.
• Strategic mindset with strong analytical and problem-solving abilities.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and flexible work arrangements.
• Professional development opportunities and training focused on healthcare innovation and value-based care.