Director, Pool Operations

Loews - Miami Beach, FL

Full-time - Manager

Miami Beach, FL

Accommodation

About the position

The Director of Pool Operations at Loews Hotels & Co. is a pivotal role responsible for the overall management of the Food and Beverage areas associated with the pool, beach, and recreation facilities. This includes overseeing the Recreation, Nautilus, SOAK Cabanas, and Beach areas, ensuring that all operations run smoothly and efficiently. The position requires a strong focus on staffing, training, and scheduling of both managers and employees, as well as planning and coordinating all restaurant and recreational activities. The Director will be tasked with organizing, directing, and coordinating all recreation activities to ensure that the department operates efficiently and meets the high standards expected by guests and the hotel management. In this role, the Director will be responsible for producing a quality product that exceeds guest expectations and adheres to hotel standards, all delivered in a friendly and professional manner. Essential functions include directing multiple areas of pool, beach, and recreation, overseeing all Food and Beverage Area Managers, Assistant Managers, and Supervisors. The Director will also ensure that employees and operations are organized, clean, and well-maintained, while managing supplies effectively. Budgeting and forecasting are critical components of this role, as the Director must adhere to the budget throughout the year and conduct operational analysis to ensure financial efficiency. The Director will represent the department in various meetings and events, coordinating with other hotel department heads to maintain adequate floor coverage and delegating administrative responsibilities as necessary. The role also involves creating checklists, seating charts, and centralizing information and supplies to streamline operations. The Director will promote the hotel both internally and externally to generate sales, control product and service quality, and ensure compliance with hotel policies and safety regulations. Training and supervising staff is a key responsibility, as is fostering a positive work environment that encourages respect and courtesy among employees and guests alike.

Responsibilities

• Directs the multiple areas of pool, beach, and recreation, overseeing all F&B Area Managers, Assistant F&B Area Managers, and Supervisors.
• Oversees employees and operations ensuring organization, cleanliness, proper maintenance, and supplies.
• Responsible for forecasting and budgeting of the department, adhering to budget throughout the year and conducting operational analysis.
• Provides floor coverage as needed and represents the department in meetings and events.
• Coordinates with various hotel department heads to maintain adequate floor coverage and delegates administrative responsibilities when necessary.
• Organizes departments through the creation of checklists, seating charts, pars, and centralizing information and supplies.
• Staffs F&B outlets and recreation department based on needs defined by Executive Management.
• Plans 30/60/90 day forecasts, yearly budget, and employee needs.
• Promotes within and outside of the hotel to generate sales.
• Controls product quality, service quality, general maintenance, payroll, and costs towards higher profit and increased customer satisfaction.
• Evaluates reports from supervisors and submits written observations as required.
• Directs staff towards the goals of Loews Hotels as defined by management.
• Ensures proper handling of guest checks and payment transactions.
• Intercedes and/or fills in for employees as needed and supervises training of all department employees.

Requirements

• Must have experience in F&B management, preferably in a Pool Operation.
• Ability to train and motivate staff effectively.
• Must be able to work under pressure and multitask.
• Ability to make sound business decisions and maintain high service standards.
• Fluency in English (read, speak, and write) is essential.
• Excellent communication skills and customer service orientation are required.
• Flexibility to work any shift, including weekends and holidays.
• Must be able to obtain a Food Handler's Card.