Loews - Miami Beach, FL
posted 4 months ago
The Director of Pool Operations at Loews Hotels & Co. is a pivotal role responsible for the overall management of the Food and Beverage areas associated with the pool, beach, and recreation facilities. This includes overseeing the Recreation, Nautilus, SOAK Cabanas, and Beach areas, ensuring that all operations run smoothly and efficiently. The position requires a strong focus on staffing, training, and scheduling of both managers and employees, as well as planning and coordinating all restaurant and recreational activities. The Director will be tasked with organizing, directing, and coordinating all recreation activities to ensure that the department operates efficiently and meets the high standards expected by guests and the hotel management. In this role, the Director will be responsible for producing a quality product that exceeds guest expectations and adheres to hotel standards, all delivered in a friendly and professional manner. Essential functions include directing multiple areas of pool, beach, and recreation, overseeing all Food and Beverage Area Managers, Assistant Managers, and Supervisors. The Director will also ensure that employees and operations are organized, clean, and well-maintained, while managing supplies effectively. Budgeting and forecasting are critical components of this role, as the Director must adhere to the budget throughout the year and conduct operational analysis to ensure financial efficiency. The Director will represent the department in various meetings and events, coordinating with other hotel department heads to maintain adequate floor coverage and delegating administrative responsibilities as necessary. The role also involves creating checklists, seating charts, and centralizing information and supplies to streamline operations. The Director will promote the hotel both internally and externally to generate sales, control product and service quality, and ensure compliance with hotel policies and safety regulations. Training and supervising staff is a key responsibility, as is fostering a positive work environment that encourages respect and courtesy among employees and guests alike.