DIRECTOR, PREMIUM BUSINESS OPERATIONS (CRYPTO.COM ARENA)

$120,000 - $125,000/Yr

Crypto.com Arena - Los Angeles, CA

Full-time - Director

Los Angeles, CA

0

About the position

The Director, Premium Business Operations at Crypto.com Arena is responsible for strategizing, designing, and developing systems and services to meet the needs of the premium business department. This role involves leading the Business Operations, Strategy & Analytics team, collaborating with various departments to ensure alignment with business goals, and leveraging tools to track success metrics and optimize processes.

Responsibilities

• Hire, coach, develop, and lead the Premium Business Operations team.
• Develop and manage the Premium Business Operations, Strategy & Analytics roadmap.
• Utilize Microsoft Planner and Power BI to monitor project benchmarks and deadlines; lead quarterly review meetings for past and upcoming projects.
• Partner with leadership to define and track success metrics (KPIs, ROI, engagement, etc.) for sales, service, events/hospitality, and marketing programs.
• Collaborate with department heads on logistics for sales and renewal campaigns, overseeing bi-weekly sales performance meetings.
• Track and analyze sales, renewals, buying trends, engagement, and inventory via reporting tools.
• Develop and oversee member surveys to generate insights and align with business strategies.
• Oversee CRM operations and strategy, ensuring functional specifications, lead distribution, data integrity, and campaign effectiveness.
• Manage and innovate sales enablement tools to enhance revenue generation, retention, and operational optimization.
• Collaborate with the digital services team to develop predictive modeling opportunities.
• Serve as liaison between the Premium and Ticket Operations departments for accounts receivable, contracts, and invoicing.
• Partner with digital marketing teams on sales marketing campaigns, providing actionable insights and analysis.
• Contribute to personalization initiatives through demographic and segmentation efforts.
• Support additional business operations, strategy, and analytics projects as assigned.

Requirements

• BA/BS Degree (4-year) in Business Administration, Marketing, Management, Analytics, or a related field; Advanced Degree Preferred.
• 6-8 years of work related experience in operations, strategy, and analytics.
• Experience with hiring, coaching, and leading cross-functional teams.
• Experience in working with CRM, ticketing platforms, email platforms, and various sales tools.
• Experience in developing and managing business strategy roadmaps, especially for operations and analytics.
• Experience in working with digital services or data science teams to develop predictive models.
• Proficient user of Microsoft Office Products (Outlook, Word, Excel) and ability to learn required business systems.
• Strong organizational skills to manage multiple projects simultaneously.
• Ability to collaborate with different departments and senior leaders.
• Strong technical competencies in creating, developing, and implementing workflows and processes.
• Proactive, solution-oriented, organized and detail-oriented person.
• Skills in mentoring and providing feedback to help team members grow.
• Ability to define, track, and optimize success metrics across different departments.
• Proficiency in using Power BI and other BI tools to create dashboards and reports.
• Strong analytical abilities to interpret data and translate insights into actionable business strategies.
• Strong time management skills to juggle multiple projects and deadlines.
• Excellent written and oral communication/interpersonal skills in English.
• Flexibility to work weekends, nights, and holidays as required.

Nice-to-haves

• Experience with Microsoft Dynamics 365 CRM is preferred.

Benefits

• Competitive salary range of $120,000 - $125,000.
• Opportunities for professional development and growth.
• Diverse and inclusive work environment.