Director, Private Donor Services

Charities Aid Foundation Ameri - Alexandria, VA

Full-time - Senior

Alexandria, VA

Professional, Scientific, and Technical Services

About the position

The Director of Private Donor Services will lead a dedicated team focused on building and nurturing relationships with high-net-worth individuals and foundations interested in international philanthropy. This strategic leadership role involves overseeing two teams, developing client management strategies, and maximizing philanthropic impact through exceptional service and engagement.

Responsibilities

• Develop and execute a strategic vision for private client relationship management within CAF America
• Lead and mentor two team operation manager-level reports, each focused on a specific client audience with teams of up to 8 people
• Oversee the development and implementation of personalized client service plans for premier clients
• Foster strong relationships with donors, proactively understanding their philanthropic goals and interests
• Provide expert guidance on international grantmaking strategies, navigating complex regulations and maximizing impact
• Identify and build relationships with key partners in our space, including charitable giving strategies, domestic and international philanthropy, and charitable gift planning
• Develop and deliver high-quality educational resources for donors on international philanthropy
• Drive the growth of new and existing donor relationships including growing assets under management
• Manage team performance, ensuring exceptional client service and exceeding donor expectations with a focus on skill-building and knowledge within the team
• Collaborate with other departments, including finance, grants, compliance, business development and marketing, to ensure a seamless client experience

Requirements

• Minimum of 5-8 years of experience in donor relations or philanthropy, with a focus on private client relationship management
• Previous team leadership experience preferred - 3-5 years experience
• CAP Certification (a plus or certification process supported by CAF America)
• Proven track record of building and cultivating strong relationships with high-net-worth individuals
• Deep understanding of international philanthropy, including grantmaking strategies, regulations, and cultural nuances
• Excellent communication, interpersonal, and presentation skills
• Strong leadership and team management abilities
• Strategic thinking and problem-solving skills
• Proficiency in donor management software and CRM systems
• A passion for international development and social impact

Nice-to-haves

• CAP Certification (a plus or certification process supported by CAF America)