Director, Privileged Access Management

About the position

As a Director of Privileged Access Management at Fiserv, you will work under the Vice President of Privileged Access Engineering to plan, conduct, and establish a functional vision for Privileged Access Management (PAM) assignments. You will be primarily responsible for the delivery and buildout of a Privileged Access ecosystem, leading the onshore Privileged Access Management Team to ensure that deliverables are met within Service Level Agreements (SLAs).

Responsibilities

• Direct the team to provide operational excellence and support, collaborating with peer managers on IAM planning and building teams to maintain an ongoing IAM strategy.
• Maintain a production environment addressing the needs of the business and provide best-in-class services by effectively managing incidents, service requests, change, and problem management processes for service areas.
• Troubleshoot issues and engage in the process for root cause analysis, supporting application integration issues while working closely with development groups, business liaison teams, operations staff, security groups, and technology administration groups.
• Prepare and maintain documentation including SOPs, runbooks, resiliency plans, and incident response materials, and communicate and handle scheduled and unscheduled service interruptions.
• Participate in the definition of metrics and service levels, providing a daily health check status on all systems including the number of incidents, tickets closed, system outages, etc.
• Create detailed artifacts for system maintenance, configurations, and ad-hoc server patching, and participate in development, testing, implementation, and support of all enhancements to the systems, services, and technologies.
• Guide associates on troubleshooting techniques in both cloud and on-premises enterprise technology, automating processes where required or identified, and maintaining concepts of continuous improvements in both support operations and associate knowledge.

Requirements

• Bachelor's degree or equivalent industry experience
• 5+ years of experience in Business Systems Analysis
• Experience with privileged access controls from a user experience perspective

Nice-to-haves

• 1+ years' experience interfacing with Corporate Audit and External Audit functions for regulatory compliance
• Cybersecurity certifications such as CISA, CISSP, and CyberArk certifications - CDE, Sentry, Defender

Benefits

• Medical, Vision and Dental Benefits
• Fuel Your Life Wellness Program
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• Employee Resource Groups
• Paid Time Away