Molina Healthcare - Bowling Green, KY
posted 2 months ago
The Director of Process Improvement & Operational Excellence at Molina Healthcare is responsible for leading business process improvement initiatives that enhance operational efficiencies and increase customer satisfaction. This role involves the development and implementation of Molina's business process improvement methodology, ensuring that the organization adopts best practices in process improvement efforts. The director will define the program scope, establish an implementation approach, and maintain the program's infrastructure, ensuring alignment with organizational goals and operational excellence programs. In this position, the director will develop methods for assessing program effectiveness and create a communication strategy to inform the organization about the program's progress. They will work collaboratively with the Molina enterprise Operational Excellence team and health plan Operational Excellence teams to prioritize process improvement opportunities and manage a portfolio of projects, educational programs, and coaching plans for the organization. The director will also be responsible for developing managers and staff in lean principles and methodologies through coaching, education, and hands-on projects. The role requires a strong understanding of healthcare operations, including claims processing, customer service, provider contracting, and operational systems. The director will facilitate Lean improvement workshops, mentor key leadership and management staff, and continuously evaluate the training and coaching needs of the organization. This position is critical in promoting awareness and engagement with Lean concepts and methodologies across all levels of staff, ensuring that the organization remains competitive and efficient in its operations.